Subscribe Now

* You will receive the latest news and updates on your favorite celebrities!

Trending News

T1D Exchange T1D Exchange T1D Exchange
  • Activity
    • 3 hours, 32 minutes ago
      ConnieT1D62 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I usually take 2-3 times what I think I'll need.
    • 4 hours, 14 minutes ago
      KarenM6 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I always bring extra infusion sets and CGM sensors in case of accidental tear out. With Tandem pump, a charger is also essential. I forgot mine in my last weekend away. I use a Dexcom G6, so don't need to finger stick, but always bring my meter & strips just in case, and extra lancets as sometimes my non-diabetic family members like me to check their BG. I always take a vial and syringes in case of pump failure. For overnight trips also bring juice boxes/ glucose tabs and glucagon in case for lows. Hard to travel light as a T1D, especially with those GIANT Dexcom sensor inserters! 🧳🧳🧳
    • 4 hours, 30 minutes ago
      KarenM6 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I usually take 2-3 times what I think I'll need.
    • 4 hours, 30 minutes ago
      KarenM6 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Just did this and brought almost all of these things. Didn’t think to pack an extra transmitter tho. But, did have 3 ways of administering insulin, plus CGM and regular meter. So, I knew I was good. I choose “loaner pump” too but really it’s an old pump that still works. I actually had to use it the week before my trip for a pump failure emergency, so glad I have it.
    • 4 hours, 47 minutes ago
      KarenM6 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Having been a Boy Scout when I was young taught me to be prepared for anything. I tend to over pack for everything. So, I pack just about everything listed. However, I never considered taking one of my old insulin pumps. I'll consider it. But for a 7 day trip, I'm not sure. I guess it depend upon where I'm going.
    • 4 hours, 47 minutes ago
      KarenM6 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I was in Boston in 2013 when we were all confined to our hotels while they searched for the marathon bomber. I also remember 9/11 when planes were grounded. I never assume I can easily restock supplies and always take at least double the amount I'll need of everything including my backup pump. Fingers crossed that I never need it. I hope I could be one of the ones who share live saving stuff with anyone who gets caught without it.
    • 4 hours, 47 minutes ago
      KarenM6 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Ughhh the extra CGM sensor is the worst. It takes up an unnecessarily large amount of space.
    • 4 hours, 49 minutes ago
      KarenM6 likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      It is WAY TOO MUCH stuff to be prepared away from home. Generally, half my suitcase. And even more stuff if it is a two-week trip. You missed snacks and glucose tabs.
    • 6 hours, 9 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I was in Boston in 2013 when we were all confined to our hotels while they searched for the marathon bomber. I also remember 9/11 when planes were grounded. I never assume I can easily restock supplies and always take at least double the amount I'll need of everything including my backup pump. Fingers crossed that I never need it. I hope I could be one of the ones who share live saving stuff with anyone who gets caught without it.
    • 6 hours, 10 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Ughhh the extra CGM sensor is the worst. It takes up an unnecessarily large amount of space.
    • 6 hours, 11 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I'm really surprised at the low percentages of people that take extra supplies. We don't carry an extra pump and haven't used one long enough to have old extras. But even though we are, in general, very light packers, we always make sure we have extra D-supplies, in case a sensor fails or is ripped off, a bottle of insulin gets damaged, etc. But it also depends on WHERE we are going. On an overseas trip of any length we'd always take an extra transmitter. But we'd be unlikely to take one on a domestic trip unless we were going for several weeks. We always take pens even on an overnight trip ever since my husband flew to NYC on a day trip with some buddies, his pump failed, he had not brought pens for back-up and his BG soared! I see the burden of carrying extra supplies as the price to pay for insurance that nothing will actually fail.
    • 6 hours, 12 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Glucose tabs and snacks.
    • 6 hours, 12 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I take twice as much pods, CGM supplies as I know I will need. It is a pain to carry all that junk but necessary. We never know when a pod or sensor will fail. I also take syringes just in case my pump fails which it never has in the almost three decades I have used one. I also carry a few Baqsimi just in case I have a severe low. I carry more insulin than I know I will need since I broke a bottle once when overseas and almost ran out on another foreign trip.
    • 6 hours, 13 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      A while back I went to the UK for a choir tour. I had just acquired a CGM, a G4 Platinum, specifically as a safety measure for the trip. I don't bring second meter any more, but this was before the Dexcom was trusted for bolusing, so I was still meter-dependent and felt I needed an extra just in case. As it turned out I DID need it, but not for myself. There was another, newly dx'd, T1 on the trip and she lost her meter when she left her bag on the bus or some such. So I was able to come to the rescue. It was possible to buy a replacement of course but European/Brit ones are calibrated in moles rather than mL so that was still a glitch--she used mine for the remainder of the trip.
    • 6 hours, 13 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Just did this and brought almost all of these things. Didn’t think to pack an extra transmitter tho. But, did have 3 ways of administering insulin, plus CGM and regular meter. So, I knew I was good. I choose “loaner pump” too but really it’s an old pump that still works. I actually had to use it the week before my trip for a pump failure emergency, so glad I have it.
    • 6 hours, 15 minutes ago
      Janis Senungetuk likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      It is WAY TOO MUCH stuff to be prepared away from home. Generally, half my suitcase. And even more stuff if it is a two-week trip. You missed snacks and glucose tabs.
    • 9 hours, 11 minutes ago
      TEH likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Skin prep pads.
    • 9 hours, 11 minutes ago
      TEH likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Glucose tabs and snacks.
    • 9 hours, 12 minutes ago
      TEH likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Additional (i.e. beyond what I usually carry with me) glucose tablets and a dose of Baqsimi.
    • 9 hours, 12 minutes ago
      TEH likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I usually take 2-3 times what I think I'll need.
    • 9 hours, 58 minutes ago
      Flo Bachrach likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I take twice as much pods, CGM supplies as I know I will need. It is a pain to carry all that junk but necessary. We never know when a pod or sensor will fail. I also take syringes just in case my pump fails which it never has in the almost three decades I have used one. I also carry a few Baqsimi just in case I have a severe low. I carry more insulin than I know I will need since I broke a bottle once when overseas and almost ran out on another foreign trip.
    • 10 hours, 26 minutes ago
      Jeff Marvel likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      Having been a Boy Scout when I was young taught me to be prepared for anything. I tend to over pack for everything. So, I pack just about everything listed. However, I never considered taking one of my old insulin pumps. I'll consider it. But for a 7 day trip, I'm not sure. I guess it depend upon where I'm going.
    • 10 hours, 27 minutes ago
      Jeff Marvel likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I was in Boston in 2013 when we were all confined to our hotels while they searched for the marathon bomber. I also remember 9/11 when planes were grounded. I never assume I can easily restock supplies and always take at least double the amount I'll need of everything including my backup pump. Fingers crossed that I never need it. I hope I could be one of the ones who share live saving stuff with anyone who gets caught without it.
    • 10 hours, 28 minutes ago
      Jeff Marvel likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I agree that it depends on where the trip is. My decision point is how long would it take to get replacement supplies and what are the effects of a delay. I’m MDI Tresiba which lasts >24 hours, which significantly reduces the urgency to replace background insulin. For NYC, I brought nothing extra. For my trip to a third world country- I brought one, and only one, extra of each supply including a CGM receiver. Dexcom wasn’t available where I went and I worried if something happened to my phone, I wouldn’t be able to download the software if I bought a replacement phone.
    • 10 hours, 28 minutes ago
      Jeff Marvel likes your comment at
      If you were to go on a 7-day trip away from home, which of the following supplies would you bring, in addition to what you would normally use in 7 days? Select all that apply to you.
      I'm really surprised at the low percentages of people that take extra supplies. We don't carry an extra pump and haven't used one long enough to have old extras. But even though we are, in general, very light packers, we always make sure we have extra D-supplies, in case a sensor fails or is ripped off, a bottle of insulin gets damaged, etc. But it also depends on WHERE we are going. On an overseas trip of any length we'd always take an extra transmitter. But we'd be unlikely to take one on a domestic trip unless we were going for several weeks. We always take pens even on an overnight trip ever since my husband flew to NYC on a day trip with some buddies, his pump failed, he had not brought pens for back-up and his BG soared! I see the burden of carrying extra supplies as the price to pay for insurance that nothing will actually fail.
    Clear All
Pages
    • T1D Exchange T1D Exchange T1D Exchange
    • Articles
    • Community
      • About
      • Insights
      • Submit a Question
      • Donate
      • Join the Community
    • Quality Improvement
      • About
      • Collaborative
        • Leadership
        • Committees
      • Clinics
      • Resources
        • Change Packages
        • Sick Day Guide
        • Meet the Experts
      • Portal
      • Health Equity
        • Heal Advisors
      • Join Us
    • Registry
      • About
      • Recruit for the Registry
    • Research
      • About
      • Publications
      • COVID-19 Research
      • Work with us
    • Partners
      • About
      • Previous Work
      • Academic Partnerships
      • Industry Partnerships
    • About
      • Team
      • Board of Directors
      • Culture & Careers
      • Annual Report
    • Join / Login
    • Donate

    How satisfied are you with the overall customer service provided by T1D supply manufacturing companies?

    Home > LC Polls > How satisfied are you with the overall customer service provided by T1D supply manufacturing companies?
    Previous

    Have the health insurance benefits offered by an employer ever caused you to accept a job or stay at a job that you otherwise would have preferred to leave?

    Next

    If you are an adult with type 1 diabetes, without looking at your medical records, do you know whether your most recent LDL cholesterol level was above, below, or equal to 100 mg/dl?

    Sarah Howard

    Sarah Howard (nee Tackett) has dedicated her career to supporting the T1D community ever since she was diagnosed with T1D while in college in May 2013. Since then, she has worked for various diabetes organizations, focusing on research, advocacy, and community-building efforts for people with T1D and their loved ones. Sarah is currently the Senior Marketing Manager at T1D Exchange. Sarah and her husband live in NYC with their cat Gracie. In her spare time, she enjoys doing comedy, taking dance classes, visiting art museums, and exploring different neighborhoods in NYC.

    Related Stories

    Meet the Expert

    Meet the Expert: Providing the Best Possible Care for Children & Teens with Type 1 Diabetes 

    Jewels Doskicz, 10 hours ago 5 min read  
    Mental Health

    Ask-a-Scientist: Juggling the Mental Burden of Constant T1D Decisions  

    Caitlin Kelly, 3 days ago 7 min read  
    Meet the Expert

    Meet the Expert: Improving Patient Care Systems to Increase CGM Use 

    Jewels Doskicz, 1 week ago 7 min read  
    Question of the Day

    How many low blood sugars do you have per week? 

    Samantha Robinson, 1 week ago 5 min read  
    Insulin & Meds

    Using GLP-1 Medications in Type 1 Diabetes 

    Cristina Jorge Schwarz, 1 week ago 9 min read  
    Meet the Expert

    Meet the Expert: Looking Beyond A1c at a Patient’s Quality of Life 

    Jewels Doskicz, 2 weeks ago 8 min read  

    46 Comments

    1. ConnieT1D62

      Excellent overall customer service from T1D supply manufacturing companies like Dexcom, Tandem, Abbott, Insulet, BD, Medtronic – they all aim to please.

      Sometimes, and more often than sometimes, less than ideal customer service from mail order supply companies like Edgepark and Byram and others that are contracted to handle Medicare and Medicaid claim submissions can be a real pain in the ass. Their hands are often tied by PBMs and bureaucratic insurance company mandates. Makes the experience of getting essential supplies delivered in a timely manner unnecessarily stressful and frustrating.

      7
      1 year ago Log in to Reply
    2. PamK

      I chose “Very Satisfied” because most of the time I am very satisfied. I’ve had the occasional rep who did not seem to know what they were doing, but most have been very helpful.

      1 year ago Log in to Reply
    3. Steven Gill

      Getting back go the office last weekend checked my levels on the pump (as a reader for my CGM) and it had died. Replaced the battery, but there was no warning about it so called the “1-800” for MEDTRONIC, we did a self test, went through the alerts.

      Got the replacement pump Monday, put the old one in the mail. Am very satisfied at this time.

      1 year ago Log in to Reply
    4. Ahh Life

      Very satisfied with products and services of Medtronic, Tandem, and Dexcom.

      The system of getting from point A to point B? Not so much so. If time were money, I’ve probably wasted tens of thousands of dollars spending time on the phone, waiting, getting redirected, getting hung up on. If there is such a thing as a time tax, I am paying through the nose. Sigh! ╰( ⊹o⊹)╮

      4
      1 year ago Log in to Reply
    5. Lawrence S.

      I misread the question and said “dissatisfied”, thinking the question was about my medical supply company. However, I should have answered “satisfied” dealing with Tandem and Dexcom. Sometimes it’s difficult reaching a person to speak with. Sometimes I get lost in the automated answering system. Sometimes the customer service person wants to spend lots of time asking questions and doing checks when I have many other things that I must get done. But, overall, I think they do a great job, especially replacing sensors that went bad because I screwed up.

      1
      1 year ago Log in to Reply
    6. Janice B

      I have been very satisfied with all of manufacturing companies that I have devices from. Animas, Dexcom, Tandem all have been great…just now starting on Omni Pod so looking forward to this new relationship.

      1 year ago Log in to Reply
    7. Hadley Horton

      I always have a good experience with Dexcom Customer Service, whether it be over the phone or via intake form on their website and email.

      3
      1 year ago Log in to Reply
      1. kflying1@yahoo.com

        Me too. The DEXCOM customer support is awesome!

        1
        1 year ago Log in to Reply
    8. TEH

      Pluses and minuses. Medtronic reorder on Infusion sets and reservoirs on automatic and easy. Auto reorder on sensors is a pain. Medicare has limited Medtronic to shipping one box per month. They always call and ask how many sensors I have left. The answer will always be 1, until I build up some buffer.

      1 year ago Log in to Reply
    9. Amy Jo

      “Very satisfied” with Tandem. Supply distributors are a totally different story

      2
      1 year ago Log in to Reply
    10. Stuart Pelcyger

      I am extremely satisfied with customer support from Dexcom as I use the G6 sensor. Not so much with Insulet as I use the Omnipod 5 system.

      1 year ago Log in to Reply
    11. kflying1@yahoo.com

      It varies by company, and perhaps a better question is how satisfied are you with the insurance coverage of diabetic critical supplies. For example, I always found the providers of the 1 touch test strips to be aloof and disinterested when I questioned the wildly erratic test results though Aetna was quite willing to cover a 89 day supply. Now with Humana, they will only cover a 30 day supply of CGM supplies, stretching out the ability to re-order to 25 days. It’s crazy – it seems Humana would rather pay for a hospital stay for DKA rather than preventative care.

      2
      1 year ago Log in to Reply
    12. Ernie Richmann

      I am satisfied. I don’t like spending time on the phone and answering questions but eventually requests are usually met.

      2
      1 year ago Log in to Reply
    13. Jane Cerullo

      Had US MED with old insurance and now have Byram. Never had any problem with either. Very satisfied.

      1 year ago Log in to Reply
    14. Marty

      My recent experiences with Dexcom and Tandem have been outstanding. I did have a lot of trouble with Dexcom when I first went on Medicare and the G6 sensor was new. I’m very glad that they sorted it out and returned to their usual high level of customer support. Medical supply companies are another thing altogether. I’ll save those comments for the right question.

      2
      1 year ago Log in to Reply
    15. Eve Rabbiner

      Byram has been excellent. They email when time to reorder, can do all ordering online, customer service reps very courteous and helpful. Dexcom great when there are problems. Medtronic overnighted a new pump when mine had a crack, got wet and died.

      1
      1 year ago Log in to Reply
    16. Tom Caesar

      Very satisfied with US Med handling Dexcom, pump supplies not as happy. Mainly the problem is Medicare not allowing orders until you’ve less than 9 days of supplies left. Always wonder if I’ll need to break out the old syringes before my stock is replenished. Manufacturers seem to be better than medical distributors.

      1
      1 year ago Log in to Reply
    17. Mark Wedel

      CCS Medical is fantastic for DexCom supplies. The company out of New Orleans metro was just horrible. DexCom gave me good advice in making the change.

      1 year ago Log in to Reply
    18. cynthia jaworski

      freestyle support has been very good.

      1 year ago Log in to Reply
    19. Sherolyn Newell

      Omnipod customer support has been great since my first contact with them. When I firstgot Dexcom G6, it was fairly new. At that time, the wait for customer support was so long I dreaded calling them. It has been a lot better the last couple of years though.

      1 year ago Log in to Reply
    20. Mary Ann Sayers

      Seeing that my medical coverage is from Medicare, I’m dependent on the shipments approved by “them” sent by my supplier, New England Home Medical. I have experienced DELAYS IN RECEIVING my sensors/transmitter BECAUSE OF HOLIDAY SHIPPING SCHEDULES!!! AND FEDEX DOESN’T CARE!!!🤔🤔🤔!!!

      1
      1 year ago Log in to Reply
      1. Amanda Barras

        This is an insurance and supplier issue, not really a manufacturing issue. I think the question above should have been worded much better for more specific answer. Best wishes to you with your shipment delays.

        1
        1 year ago Log in to Reply
      2. Louise Robinson

        I agree….I think a separate question targeting those of us receiving our T1D supplies via Medicare might elicit far different responses. I’m between “dissatisfied” and very disatisfied under Medicare while I would have responded “Very Satisfied” prior to my Medicare-eligibility when I was getting my pump supplies through the manufacturer. (I wasn’t using a CGM back then but testing 8X/day. Getting Medicare-approval for that frequency of testing took me over a year of appeals of denials. Prior to Medicare, my insurer was covering that test frequency as medically necessary.

        1 year ago Log in to Reply
    21. TomH

      I said “Very Dissatisfied” because customer service is terrible. 1) Dexcom in particular outsourced their customer service to an organization that seems to do everything possible to blame the customer, tell the customer to “wait,” avoids replacing an obviously bad sensor/transmitter to the extent possible. Their customer service relies on an obvious “script” and has little clue about the impact of their advice to a T1D, and must get paid better if they don’t agree to replace a bad product. Dexcom’s online process is relatively easy, but the amount of information required for submission is ridiculous and seems purposely designed to discourage customers from using it. 2) Insulet (Omnipod) is better, but the few times I’ve needed to call customer service to replace a “screamer” or pod-gone-wrong (not my own error), I have to spend an inordinate amount of time getting thru their vm system and have to provide way more detail about the product than should be needed. If I give a serial number and name, THAT should be enough? 3) Cost, may not be a direct “customer service” issue, but indirectly it is certainly an impact to many. I personally don’t pay a thing out of pocket due to primary/secondary insurance, but we’re all paying grotesque prices due to insurance costs, manufacturer/PBM outright greed/dividends, oversized Pharma CEO/management salaries/benefits, etc. As a customer, I think its outrageous; the free enterprise model does NOT work for much of the medical community.

      1
      1 year ago Log in to Reply
    22. Paul McGuigan

      I hate when they start off with a advertising spiel when I just want help, esp at 3 am.

      1 year ago Log in to Reply
    23. Dale Williams

      I would rate Tandem a five out of five. Dexcom gets a two.

      1 year ago Log in to Reply
      1. Amanda Barras

        I would give Dexcom a 5/5 and Tandem a 4/5. Tandems infusion sets need improvement but Dexcom I haven’t had a single problem with. It’s all realities to individual experience.

        1
        1 year ago Log in to Reply
    24. Amanda Barras

      That’s a bit of a loaded question. While we don’t directly see what happens at the manufacturing level we can only judge this by the quality of product received and the availability of suppliers which could vary for other reasons outside manufacturing. I wasn’t able to order my normal infusion set length last time, but I don’t know what caused this shortage.

      1 year ago Log in to Reply
    25. Louise Robinson

      I think a separate question needs to be addressed to those of us receiving our T1D supplies via a Medicare-approved provider. Prior to my eligibility for Medicare, I was obtaining my pump supplies via the pump manufacturer and experienced NO problems whatsover. Once I transitioned to Medicare, it has been a nightmare. Medicare requires most of us to obtain our supplies through a Medicare-approved provider. Mine has been CCS Medical. Medicare imposes strict controls and will not authorize more than 30 infusion sets and reservoirs/cartridges every 90 days. (I used to receive 40 of each every 90 days prior to Medicare inn Januar case of the need to change sites earlier or accidentally pulling out a site.) For the past year, because of insulin absorption issues on Day 3 of my site, my endo has been attempting to obtain Medicare-approval for site changes every 2.33 days. A few months ago, I changed endo because me old endo was getting nowhere with Medicare. To make my sites last the full 3 days (or risk running out of supplies before the 90-days are up) I have taken to nearly doubling my basal rate on Day 3 and injecting bolus doses via syringe. CCS also recently screwed the monthly shipment schedule for my Dexcom sensors. Without repeated phone calls to follow up on my CGM shipment which should have occurred on June 1 but wasn’t scheduled until June 15, I would have run out of sensors. Transitioning to Medicare is a rude awakening.

      2
      1 year ago Log in to Reply
      1. Robert Brooks

        Interestingly, the Tandem web site itself calls the insertion sets good for only 2-3 days.

        1 year ago Log in to Reply
      2. kflying1@yahoo.com

        Welcome to the world of socialism healthcare. Once Medicare was an insurance plan we paid for through payroll deductions with an expected payout as seniors – now it is a political tool wielded to control/attract voters.

        1 year ago Log in to Reply
    26. Becky Hertz

      I’ve had good luck with Byram in the Seattle area. Even once had a warehouse person call cause I ordered TruSteel before it was “popular” in adults.

      1
      1 year ago Log in to Reply
    27. Chris Albright

      My DME provider had a rough start, but since customer ‘training’,, they are getting better 🙂

      1 year ago Log in to Reply
    28. Robert Brooks

      T1D might ask a slightly different question of how being a Medicare customer has affected supply service. Under centralized medicine, the diabetic must be down to less than a ten-day supply of pump supplies and/or glucose sensors before being able to even place an order. The supplier (not the manufacturer) may then take two weeks to get the shipment to you. So you must live, apparently, for 4 days without supplies. And don’t go on vacation.

      4
      1 year ago Log in to Reply
    29. Jan Masty

      Both Byram and tandem have been very good. Tandem overnighted a new pump to me when mine had issues. Byram texts me when it’s time to reorder and it’s always in plenty of time.

      1
      1 year ago Log in to Reply
    30. ChrisW

      Dexcom has failed to update the G6 iOS app since iOS 14.4 iOS updates since then have fixed major security vulnerabilities and include the release of iOS 15. Dexcom support has failed to respond to the support ticket I opened for this issue.
      In the US manufactures and prescribers are fixated on prefilled insulin pens for patients using MDI instead of the 3ml penfill vials. Providing an entire pen for each 3ml is a huge waste of plastic and money.

      1 year ago Log in to Reply
    31. Cheryl Seibert

      Overall, customer service has been very good when I’ve had to call with problems. I chose “satisfied”. The only reason I’m not “very satisfied” is more the 90-day refill regulations that supply companies follow. The ’75 day rule’ for refilling (or how ever many days it is) is restrictive if travel is planned or supplies are low. You should be able to order supplies when you need them not when a certain date is reached. Also, many of their websites do not accurately calculation the next refill date.

      1 year ago Log in to Reply
    32. karolinamalecki7@gmail.com

      I put satisfied. My insurance doesn’t allow me to autorefill my pump supplies so every 75-90 days I have to login and click “order”. So silly! Also I love that you can submit a request for a faulty dexcom online and I wish insulet would follow suit. I hate calling when diabetes is already so time consuming to daily life.

      1 year ago Log in to Reply
    33. Janis Senungetuk

      I misread the question and answered ‘dissatisfied’. I’m satisfied with both Tandem and Dexcom customer service. My ‘dissatisfied’ answer was in regard to the Medicare mandated 3rd party supply companies.

      1 year ago Log in to Reply
    34. Molly Jones

      I am very satisfied with the diabetic manufacturing company’s customer service (Tandem and Dexcom currently, Medtronic 4yrs ago). They help me quickly resolve issues that can be identified or ask for the parts back to see what has occurred, send replacements, and constantly send my supplies on time.

      1 year ago Log in to Reply
    35. Chris Deutsch

      In my dealings with Medtronic, Dexcom, and Tandem, all three have been knowledgeable, sympathetic, & efficient in updating me and solving product performance issues. In the few times I needed to contact glucometer companies, I also had good experiences.

      12 months ago Log in to Reply
    36. Chris Deutsch

      In my comment, I forgot to say that my answer “a little dissatisfied ” was an error. As many of us did, I initially thought the question referred to the supplier. Please correct my answer to “very satisfied” about service from the manufacturers.

      12 months ago Log in to Reply
    37. Chris Deutsch

      TomH, If you have a problem with a Dexcom product, call them directly. The DME suppliers are only intermediaries.
      Check with your insurance company about whether you can change the supplier. And my understanding about Dexcom was that they just stopped supplying directly to consumers, so we are all in the same boat there. (Unless it only applies to those covered by Medicare needing Durable Med Equipment… Like me?)

      12 months ago Log in to Reply
    38. Nicholas Argento

      Seems lots of frustrations with the process. Manufacturers have to ask a lot of questions on the device so they can maintain a reasonable data base on frequency of problems and the cause. That is required by FDA and part of good manufacturing quality control. Those on Medicare fall victim to the excessive requirements from Medicare, especially on pumps but also on CGM. Those requirements make the suppliers enforce rules to minimize their chance of having a large number of claims rejected or later on being audited and then accused of ‘fraud and abuse’ by Medicare. I suspect Medicare auditors are contracted such that they get paid based on % money ‘reclaimed’ rather than impartial adjudication.

      1
      12 months ago Log in to Reply
    39. Wanacure

      Kaiser Permanente Endocrinology helped me make a smooth transition to a CGM under their Medicare plan. I do not mind getting shipments from Byram with only days to spare. They seem adept at alerting me when time to reorder in compliance with Medicare guidelines. I’ve only contacted Dexcom once for a supply of free adhesive pads. If/when I go on a pump, I expect I’d likewise have no problems.

      12 months ago Log in to Reply
    40. T1D5/1971

      It depends.
      Medtronic gets a big Zero stars. Worst experience with any company in any category.
      Animas was great.
      Dexcom used to be good.
      Tandem is quite good.
      Used the GE blood glucose meter/strips for years without ever having a single problem – so they never had to be contacted for any customer service. If only everything could be that dependable and affordable.

      12 months ago Log in to Reply

    How satisfied are you with the overall customer service provided by T1D supply manufacturing companies? Cancel reply

    You must be logged in to post a comment.

    This site uses Akismet to reduce spam. Learn how your comment data is processed.




    101 Federal Street, Suite 440
    Boston, MA 02110
    Phone: 617-892-6100
    Email: admin@t1dexchange.org

    Privacy Policy

    Terms of Use

    Follow Us

    • facebook
    • twitter
    • linkedin
    • instagram

    © 2023 T1D Exchange.
    All Rights Reserved.

    © 2023 T1D Exchange. All Rights Reserved.
    • Login
    • Register

    Forgot Password

    Registration confirmation will be emailed to you.

    Skip Next Finish

    Account successfully created.

    Please check your inbox and verify your email in the next 24 hours.

    Your Account Type

    Please select all that apply.

    I have type 1 diabetes

    I'm a parent/guardian of a person with type 1 diabetes

    I'm interested in the diabetes community or industry

    Select Topics

    We will customize your stories feed based on what you select here.

    2019 Publications

    0 Stories Related

    2020 ADA

    9 Stories Related

    2020 ADCES

    0 Stories Related

    2020 ATTD

    0 Stories Related

    2020 EASD

    0 Stories Related

    2020 ISPAD

    7 Stories Related

    2020 Publications

    0 Stories Related

    2021 ADA

    11 Stories Related

    2021 ADCES

    0 Stories Related

    2021 ATTD

    4 Stories Related

    2021 ISPAD

    8 Stories Related

    2021 Publications

    22 Stories Related

    2022 ADA

    11 Stories Related

    2022 ADCES

    4 Stories Related

    2022 ATTD

    10 Stories Related

    2022 ISPAD

    0 Stories Related

    2023 ATTD

    6 Stories Related

    ADA

    5 Stories Related

    ADCES

    0 Stories Related

    Advocacy

    21 Stories Related

    ATTD

    16 Stories Related

    Blood Sugar

    0 Stories Related

    Conditions

    7 Stories Related

    COVID-19

    14 Stories Related

    EASD

    0 Stories Related

    General Publications

    73 Stories Related

    Get Involved

    11 Stories Related

    Insulin & Meds

    16 Stories Related

    ISPAD

    1 Stories Related

    Journal of Diabetes

    21 Stories Related

    Lifestyle

    12 Stories Related

    Lifestyles

    0 Stories Related

    Meet the Expert

    19 Stories Related

    Mental Health

    12 Stories Related

    News

    35 Stories Related

    Our team

    25 Stories Related

    Partner Content

    7 Stories Related

    Press Release

    6 Stories Related

    Question of the Day

    25 Stories Related

    Research

    66 Stories Related

    Stories

    18 Stories Related

    T2D

    1 Stories Related

    Technology

    23 Stories Related

    Uncategorized

    2 Stories Related

    We're preparing your personalized page.

    This will only take a second...

    Search and filter

    • Clear All
    • Sort By

    • Select Category