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    • 30 minutes ago
      Ahh Life likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I have one diet ginger ale and an ounce of bourbon every night with ice. I admit it. Only one drink. Helps get me by….
    • 30 minutes ago
      Ahh Life likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      Poison by any other name! Water and coffee are best for me
    • 32 minutes ago
      Ahh Life likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I can't recall how long it's been since I last drank soda ... either 'regular' soda or 'diet' soda ... but I'm thinking that it's probably 25 years or more ago.
    • 19 hours, 13 minutes ago
      jo likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I drink several diet cokes (typically a store brand) per day. Doesn't impact my blood sugars. I am sure the artificial sweeteners aren't good for you but I avoid so many foods/drinks because of the impact to my blood sugars that I figure I'm allowed one unhealthy addiction!! :-)
    • 19 hours, 13 minutes ago
      jo likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I used to drink diet soda EVERY day -- and I finally quit many years ago. Within a few months after quitting, my tastebuds finally realized it tastes like pure chemicals. Bleh. Now I can't stand the taste of any fake chemical sugars.
    • 19 hours, 13 minutes ago
      jo likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I no longer drink diet sodas thought I used to love Dr Pepper! I just grew tired of them and started to prefer to drink water when I began hiking with a local group. Now I drink tons of water every day, though not from the tap since ours tastes yucky!
    • 19 hours, 15 minutes ago
      jo likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      Grew up on Tab before I had diabetes, Loved Diet RC, Switched to Diet Coke, can tolerate Diet Pepsi, after 65 years, I am doing great.,
    • 19 hours, 16 minutes ago
      jo likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I never drink any kind of soda, diet or regular. On occasion, if I am having leg or foot cramps at night I will have some diet tonic. It helps! This was recommended to me by my podiatrist.
    • 19 hours, 18 minutes ago
      jo likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I have one diet ginger ale and an ounce of bourbon every night with ice. I admit it. Only one drink. Helps get me by….
    • 20 hours, 5 minutes ago
      Janis Senungetuk likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      Grew up on Tab before I had diabetes, Loved Diet RC, Switched to Diet Coke, can tolerate Diet Pepsi, after 65 years, I am doing great.,
    • 20 hours, 13 minutes ago
      Karen Tay likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      Grew up on Tab before I had diabetes, Loved Diet RC, Switched to Diet Coke, can tolerate Diet Pepsi, after 65 years, I am doing great.,
    • 20 hours, 13 minutes ago
      Karen Tay likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      49 years with T1D. I used to drink diet soda on a daily basis, now less than rarely/never. Times change.
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      If you are a person with T1D, how often do you drink diet soda?
      Poison by any other name! Water and coffee are best for me
    • 21 hours, 14 minutes ago
      Phyllis Donahue likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      49 years with T1D. I used to drink diet soda on a daily basis, now less than rarely/never. Times change.
    • 21 hours, 14 minutes ago
      Phyllis Donahue likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I used to drink diet all the time but have been reducing the amount. I know it’s bad, formaldehyde, for me and the taste has been off. The sparkling waters have been tasting better lately.
    • 21 hours, 16 minutes ago
      Tracy Jean likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I drink several diet cokes (typically a store brand) per day. Doesn't impact my blood sugars. I am sure the artificial sweeteners aren't good for you but I avoid so many foods/drinks because of the impact to my blood sugars that I figure I'm allowed one unhealthy addiction!! :-)
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      If you are a person with T1D, how often do you drink diet soda?
      I have one diet ginger ale and an ounce of bourbon every night with ice. I admit it. Only one drink. Helps get me by….
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      If you are a person with T1D, how often do you drink diet soda?
      Poison by any other name! Water and coffee are best for me
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      If you are a person with T1D, how often do you drink diet soda?
      Poison by any other name! Water and coffee are best for me
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      If you are a person with T1D, how often do you drink diet soda?
      Poison by any other name! Water and coffee are best for me
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      Julianne likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I love Diet Coke. There are so many foods I stay away from because of how it affects my BG. And it’s my only vice!
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      If you are a person with T1D, how often do you drink diet soda?
      I drink several diet cokes (typically a store brand) per day. Doesn't impact my blood sugars. I am sure the artificial sweeteners aren't good for you but I avoid so many foods/drinks because of the impact to my blood sugars that I figure I'm allowed one unhealthy addiction!! :-)
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      TEH likes your comment at
      If you are a person with T1D, how often do you drink diet soda?
      I have one diet ginger ale and an ounce of bourbon every night with ice. I admit it. Only one drink. Helps get me by….
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      I used to drink diet soda EVERY day -- and I finally quit many years ago. Within a few months after quitting, my tastebuds finally realized it tastes like pure chemicals. Bleh. Now I can't stand the taste of any fake chemical sugars.
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    If your CGM sensor falls off before your session is supposed to end, do you call their customer service for a replacement sensor?

    Home > LC Polls > If your CGM sensor falls off before your session is supposed to end, do you call their customer service for a replacement sensor?
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    55 Comments

    1. Molly Jones

      I chose yes, always but should have chosen other.
      Mine does not fall off but has occasionally stopped working.

      1
      7 months ago Log in to Reply
    2. kflying1@yahoo.com

      And DEXCOM – despite their many flaws, have always been extraordinary in supporting me when I have had sensor issues.

      3
      7 months ago Log in to Reply
    3. Ahh Life

      Other. Censors cement themselves like a tarantula spider and have never fallen off (in 16 years!). Dozens of other things go wrong with transmitter, pump signals, sensor itself. c’est la vie ¯\_( ͡❛ ͜ʖ ͡❛)_/¯

      3
      7 months ago Log in to Reply
    4. LuckyPineapple

      Absolutely! At $37.50 a piece, I will always get a replacement!

      1
      7 months ago Log in to Reply
    5. Nevin Bowman

      If they fail, I call. I have already accidentally caught one and ripped it off – in this case, I did not call because it was my fault, not the sensor adhesive’s fault.

      1
      7 months ago Log in to Reply
      1. mojoseje

        I call—even if I rip it off accidentally. They replace them. Mine cost over $60 a pop.

        1
        7 months ago Log in to Reply
    6. karolinamalecki7@gmail.com

      I chose always but actually mine has never fallen off. I misread the question. If ANYTHING goes wrong with dexcom sensor, I always call it in.

      2
      7 months ago Log in to Reply
    7. Mary Dexter

      So far, I have not had one fall completely off. I use their overlays with strips of Opsite Flexifit on either side. If it gets raggedy, I trim and replace the Opsite Flexifit.
      When a sensor has occasionally quit early, Dexcom has always replaced it.

      7 months ago Log in to Reply
    8. Joan Johnson

      Mine don’t fall off, but often quit being accurate on about day 8. I’m thankful for my BGM at those times and often stop a session when that happens. Dexcom is always good to replace a sensor when not working correctly.

      2
      7 months ago Log in to Reply
    9. Sherolyn Newell

      I didn’t realize they would replace one that fell off. So my answer was no, but from now if that happens it will be yes.

      1
      7 months ago Log in to Reply
    10. HMW

      Medtronic now has an online form so they will replace up to 3 sensors every 90 days without needing to call. I’ve only had sensors come off in the summer when I have been swimming and sweating a lot. OR I get it caught on a door frame. Since I started using SkinTac a few years back I haven’t had any issues.

      I wore a Dexcom CGM on my thigh during my C-section (several years ago) and the surgical team ripped it off by mistake and I had them retrieve the transmitter from the garbage. I did not call to have the sensor replaced because generally Dexcom sensors could be extended more than 7 days and I usually had enough to last me through 90 days insurance coverage.

      7 months ago Log in to Reply
    11. KCR

      I use the Dexcom online support form instead of calling: much simpler!

      3
      7 months ago Log in to Reply
    12. Lawrence S.

      I said “sometimes”, but really it should be “almost always.” I have had cases where I had one day, or less on my sensor, and just didn’t bother calling Dexcom. I don’t have the time to waste answering all of their questions. Dexcom just goes on-and-on with questions, and I have a life to live. I can’t spend that kind of time on the phone. So, if my sensor is near it’s expiration, it is not worth the time to call them.

      7 months ago Log in to Reply
    13. William Bennett

      Dexcom is very easy about replacement. I think there’s a limit over a certain time period. But I’ve never run into it. They’ll also replace if you’ve got a bad insertion where the filament is causing discomfort. And they’ll also replace when the sensor gets yanked off from removing clothing etc. so it’s not just about adhesive giving way before the 10 day period.

      1
      7 months ago Log in to Reply
    14. Lyn McQuaid

      My sensor tends to fail on day eight or nine (out of 10) so I typically do not call unless it will mean that I will be short on sensors.

      1
      7 months ago Log in to Reply
    15. Melissael

      I order a replacement online

      7 months ago Log in to Reply
    16. Dennis Dacey

      OTHER: I’ve used the Dexcom G6 for more than two years and not one has “fallen off” prior to ten days. Yes, I lead an active outdoor life year round in Florida and sweat profusely when biking and working the farm, and I don’t need a “sticky” prep on my skin.

      The “secret” [CLEARLY STATED IN DEXCOM LITERATURE] is to properly prepare the skin site by washing with water [no alcohol mentioned] and ABRADING the skin sufficiently – to remove a couple of dead and failing dermis layers.

      3
      7 months ago Log in to Reply
    17. Clare Fishman

      I don’t call because the wait times are too long. I enter a product issue online at Dexcom Tech support and they replace the sensor.

      3
      7 months ago Log in to Reply
    18. AimmcG

      I use the stickers over top of the CGM so they don’t fall out anymore. However, on more then one occasion, the transmitter has expired a day or two after I put a new sensor in. I need to call for replacements more often

      7 months ago Log in to Reply
    19. Greg Felton

      I have not had a CGM sensor fall off, but if the device fails before the session should end I will usually call for a replacement.

      7 months ago Log in to Reply
    20. M C

      This actually happened to me this week – The sensor had only been on for about 24 hours when I banged it on the wall accidentally and it peeled off. Guess I’ll try giving the company a call!!

      2
      7 months ago Log in to Reply
    21. Louise Robinson

      Because of the “rationing” of DME by Medicare, I’ve always called Tandem/Dexcom when a sensor hasn’t lasted the full 10 days. Although, my Dex has Never “fallen off”, but has needed to be replaced early due to lost readings exceeding 3 hours total.
      Dexcom has been great about replacing them, providing I meet the replacement criteria. I go to the T:connect reports to tally the total sensor “down” time for any sensor before I call for a replacement. It can be found in the “logbook” feature of the reports. On those few occasions when the adhesive appears to be failing before the ten days, I simply add either an overpatch or other tape to secure it for the duration. Luckily, I haven’t experienced many adhesion issues, even though I live in hot, humid Florida. (Favorable body chemistry, I think!)

      1
      7 months ago Log in to Reply
    22. Tod Herman

      I’ve never had my CGM fall off before it expired.

      I did have two that never got started successfully. One of those never released from the injector (everything, sensor and the injector stayed stuck in me) and the other one wouldn’t connect with the transmitter. In both cases Dexcom sent me replacements quickly.

      1
      7 months ago Log in to Reply
    23. Liz Avery

      I answered Other as I only seek a replacement if it fails due to blood at the site or failure to calibrate. I double tape so don’t as a rule have it fall off.

      7 months ago Log in to Reply
    24. Derek West

      I chose ‘other’ as I have never had this issue, using Medtronic. All the issues listed seem to have been with Dexcom, makes me wary of switching to what it seems is a more accurate sensor.

      7 months ago Log in to Reply
    25. Natalie Daley

      Even with Skin Tac, thee are walls in the way. Once it stopped working. My insurance company is allergic to cooperation, but the manufacturer wants to know what happened.

      7 months ago Log in to Reply
    26. Bob Durstenfeld

      I said other, because my first choice is to use the Contact form in the Dexcom App (when it works). My usual problem is not sensors falling off. But going flacky the last 48 hours of a ten day session.

      5
      7 months ago Log in to Reply
    27. Becky Hertz

      I’ve not had one fall off. If I did, I would certainly call for a replacement.

      7 months ago Log in to Reply
    28. Robin Melen

      It rarely happens, but if it does, or if I need to remove it for a scan or something, Dexcom is always right there, ready to send a replacement. It’s a real relief.

      1
      7 months ago Log in to Reply
    29. Maureen Helinski

      My G6 never falls off, but sometimes it would not read correctly a day or 2 before the 10 days. Then I call for a replacement.

      1
      7 months ago Log in to Reply
    30. George Lovelace

      Since 2009 I doubt I’ve called Dexcom more than 5 times

      7 months ago Log in to Reply
    31. Martin Drilling

      I have found the dexcom support to be very responsive . There are no issues getting a trplacement sensor.

      1
      7 months ago Log in to Reply
    32. Marty

      I’ve never had one fall off on its own, but Dexcom has been great about replacing them if I lose one for any reason, including removing it myself before an MRI. I usually use the online form to request a replacement rather than call.

      1
      7 months ago Log in to Reply
      1. ELYSSE HELLER

        Interesting and useful information. I go for MRIs occasionally due to various health issues and, of course, had to remove the sensor. I never thought to call DEXCOM because I figured it wasn’t their fault. Nice to now know that they will send a replacement, thanks.

        7 months ago Log in to Reply
    33. Sue Martin

      It depends on how soon the sensor would need to be replaced. It hasn’t happened often for me.

      7 months ago Log in to Reply
    34. gary rind

      never had a Libre2 sensor fall off. have had one “die” but have gotten replacements when they are so far off from meter strips or getting some funky message on my reader

      7 months ago Log in to Reply
    35. Pauline M Reynolds

      Have not had a CGM fall off.

      7 months ago Log in to Reply
    36. TEH

      I answered no. It’s usually my fault. I do, however, request a replacement each and every time I have a sensor that wont start or calibrate out of the gate.

      1
      7 months ago Log in to Reply
    37. Carol Meares

      Because of insurance, I can run short if I lose days on my sensor so it is very important to make sure I am covered for the lost days. It is also good to have some extra days as I live in rural Alaska part of the year. It has been a long time since I have had to replace a sensor tho. Very long time.

      2
      7 months ago Log in to Reply
    38. Henry Renn

      Being on Medicare in PA supplies are closely rationed. If I wasn’t sent a replacement I would need to do without until supplier was allowed to send next order.

      1
      7 months ago Log in to Reply
    39. Daniel Bestvater

      I call sometimes. My G6 sensors often die on day 8 or 9. So I call at every 3-4 sensors to recover my lost days. I pay cash and I am on the Dexcom subscription program. I just have to make it to the next scheduled delivery.

      7 months ago Log in to Reply
    40. ChrisW

      I can sweat off sensors. The Abbott ones I learned a wrap of 3M Corban would keep them in place. I haven’t found a practical solution to keeping Dexcom sensors on when the adhesive lets go.

      There are many comments about insurance and medicare limiting access to supplies. In my experience Dexcom’ s push to bill for sensors “per day” is the root of this problem. It has allowed them to ratchet up the price to 5x what Abbott is charging at retail so I can’t afford to buy a replacement.

      Abbott has their own problems with software bugs they refuse to fix that will blacklist a sensor.

      So of course I contact the manufacturer to replace every sensor. In the US every prescribing doctor should have to tell patients contact the company to get replacements.

      4
      7 months ago Log in to Reply
    41. Jim Cobbe

      I answered ‘other’ because I’ve never had the sensor just ‘fall off’ — it stays on until I pull it off. They have sent replacements (Dexcom G5 and now G6) when the sensor has failed for other reasons (bleeding for example) and the tech person on the phone has told me to pull it off and replace it.

      7 months ago Log in to Reply
    42. Steve Rumble

      I have been using a CGM for about one year and have not experienced a sensor falling off. I would probably call customer service if the loss was not close to the replacement date.

      7 months ago Log in to Reply
    43. Amanda Barras

      In rarely happens, so no.

      7 months ago Log in to Reply
    44. Teri Morris

      I have, but it’s a real rigamarole to phone and talk to someone who is not English-as-a-first-language-speaking, and makes the experience unpleasant. They act as if I’ve done something wrong.

      7 months ago Log in to Reply
    45. Nicholas Argento

      Yes! Otherwise you run out…. and develop CGM separation anxiety.

      2
      7 months ago Log in to Reply
    46. AnitaS

      Mine haven’t fallen off. One time it did become loose so I just reinforced with medical tape. If one fell off, especially if I did nothing to cause that to happen, I would probably call since I do call for other types of failures.

      7 months ago Log in to Reply
    47. Cheryl Seibert

      Yes, I always request a replacement. There is no way to get an order of CGMs earlier than the 90-day refill, so I get a replacement.

      7 months ago Log in to Reply
    48. Bea Anderson

      I said sometimes. Because if I knocked if off I feel responsible for the failure. However Medicare has zero wiggle room for needing your supplies earlier than they allow, so it does not hurt to ask Dexcom. They have never turned me down or made me feel bad for calling. They always apologize and begin asking their required protocol questions and move through the replacement process. I once purchased emergency sensors from Amazon when I needed extra from travel because they provide so much peace of mind. Height of Covid delays… Expensive.

      7 months ago Log in to Reply
    49. Maurine Bowser

      I have never had a sensor fall off and I do call if after a few days I get sensor errors/inaccurate readings. Dexcom is excellent in replacing sensors even with MRI’s appointments. Thank you Dexcom!

      7 months ago Log in to Reply
    50. mbulzomi@optonline.net

      If the CGM Sensor fails within one day, No. However, two or three days, yes, I go online for replacement.

      7 months ago Log in to Reply
    51. PamK

      I said, “Yes, always,” because it has and I did once or twice. This rarely happens though.

      7 months ago Log in to Reply
    52. Glenda Schuessler

      In over 3 years of using Dexcom CGM I have not yet had a sensor fall off. I am grateful!

      7 months ago Log in to Reply
    53. Bonnie kenney

      Mine has never fallen off

      7 months ago Log in to Reply

    If your CGM sensor falls off before your session is supposed to end, do you call their customer service for a replacement sensor? Cancel reply

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