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    • 2 hours ago
      Jeremy Hanson likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      And sometimes I dream that I’ve run out of insulin and cannot get prescription refilled.
    • 3 hours, 53 minutes ago
      ConnieT1D62 likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I providee an answer of low BG. But with that said, it is usually a false alarm (compression low from Dexcom sensor) With the stable bedtime BG and a TSlim X2 pump using CIQ and Sleep Mode, I consistently sleep between about 85 and 110 every night. The key to this is going to bed with a stable BG (85-110) and not having any IOB.
    • 3 hours, 57 minutes ago
      ConnieT1D62 likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      While middle-of-the-nght alerts are frustrating and irritating, I'm no longer terrified of dying from an extreme low in the middle of the night, so technology is still a win for me!
    • 5 hours, 33 minutes ago
      Janis Senungetuk likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I get a notice of high glucose levels that occurred several hours ago!! WHY?
    • 5 hours, 35 minutes ago
      Janis Senungetuk likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      The same as Carrolyn Barloco. I often get messages in the middle of the night that my blood glucose level was either high or low 2, 3, or 4 hours ago. This is a completely useless piece of information, and absolutely NO REASON to wake me up. This is nothing but an ANNOYING alert. Tandem and Medtronic, if you're listening, please remove this function from your pumps.
    • 5 hours, 35 minutes ago
      Janis Senungetuk likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I wake up with physical effects of lows. Odd thing is that if I am dreaming, I will often have the same effects within my dream. Like I will be on a plane to some exotic location and start searching for snacks! Does this happen to anyone else?
    • 5 hours, 37 minutes ago
      Janis Senungetuk likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      Yeah. Totally agree! This is totally unnecessary and extremely annoying.
    • 5 hours, 37 minutes ago
      Janis Senungetuk likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      My most frequent and favorite !!?? alarm at night is the one that tells me I had a high two hours ago! Duh!!!
    • 5 hours, 46 minutes ago
      KarenM6 likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I get a notice of high glucose levels that occurred several hours ago!! WHY?
    • 5 hours, 47 minutes ago
      KarenM6 likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      The same as Carrolyn Barloco. I often get messages in the middle of the night that my blood glucose level was either high or low 2, 3, or 4 hours ago. This is a completely useless piece of information, and absolutely NO REASON to wake me up. This is nothing but an ANNOYING alert. Tandem and Medtronic, if you're listening, please remove this function from your pumps.
    • 5 hours, 48 minutes ago
      KarenM6 likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      Yes, I appreciate device improvements but some are just plain annoying and make a difficult journey Worse, not better. And the main complaint is unnecessary alerts the user cannot adjust.
    • 5 hours, 49 minutes ago
      KarenM6 likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      My most frequent and favorite !!?? alarm at night is the one that tells me I had a high two hours ago! Duh!!!
    • 5 hours, 49 minutes ago
      KarenM6 likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      Yeah. Totally agree! This is totally unnecessary and extremely annoying.
    • 5 hours, 54 minutes ago
      Wanacure likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      Why isn't going to the bathroom not on this list?
    • 5 hours, 58 minutes ago
      Wanacure likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I wake up with physical effects of lows. Odd thing is that if I am dreaming, I will often have the same effects within my dream. Like I will be on a plane to some exotic location and start searching for snacks! Does this happen to anyone else?
    • 6 hours, 14 minutes ago
      TEH likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      My most frequent and favorite !!?? alarm at night is the one that tells me I had a high two hours ago! Duh!!!
    • 6 hours, 37 minutes ago
      Steven Gill likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      My pump, "I need to BG! I need to BG!" Such a cry baby it is!
    • 7 hours, 31 minutes ago
      Robin Melen likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I get a notice of high glucose levels that occurred several hours ago!! WHY?
    • 8 hours, 18 minutes ago
      Mick Martin likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I get a notice of high glucose levels that occurred several hours ago!! WHY?
    • 8 hours, 20 minutes ago
      Mick Martin likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      Yes, I appreciate device improvements but some are just plain annoying and make a difficult journey Worse, not better. And the main complaint is unnecessary alerts the user cannot adjust.
    • 8 hours, 45 minutes ago
      Anneyun likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I wake up with physical effects of lows. Odd thing is that if I am dreaming, I will often have the same effects within my dream. Like I will be on a plane to some exotic location and start searching for snacks! Does this happen to anyone else?
    • 9 hours, 26 minutes ago
      Sue Martin likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I wake up with physical effects of lows. Odd thing is that if I am dreaming, I will often have the same effects within my dream. Like I will be on a plane to some exotic location and start searching for snacks! Does this happen to anyone else?
    • 9 hours, 58 minutes ago
      T1diabetic likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      I get a notice of high glucose levels that occurred several hours ago!! WHY?
    • 9 hours, 59 minutes ago
      T1diabetic likes your comment at
      When your sleep is disrupted because of T1D, what are the most common causes? Select all that apply to you.
      The same as Carrolyn Barloco. I often get messages in the middle of the night that my blood glucose level was either high or low 2, 3, or 4 hours ago. This is a completely useless piece of information, and absolutely NO REASON to wake me up. This is nothing but an ANNOYING alert. Tandem and Medtronic, if you're listening, please remove this function from your pumps.
    • 10 hours, 20 minutes ago
      Velika Peterson likes your comment at
      Have you developed lipohypertrophy due to repeated injections/infusions of insulin? Lipohypertrophy is a term to describe hardened lumps of body fat just under the skin that resulted from repeated insulin injections/infusion sites. If so, share how you’ve handled lipohypertrophy in the comments!
      I stopped using those sites and paid more attention to rotation of available ones.
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    If you use an insulin pump, when a pump site does not last the full amount of time it is supposed to last, do you contact customer service for replacement supplies?

    Home > LC Polls > If you use an insulin pump, when a pump site does not last the full amount of time it is supposed to last, do you contact customer service for replacement supplies?
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    Sarah Howard

    Sarah Howard (nee Tackett) has dedicated her career to supporting the T1D community ever since she was diagnosed with T1D while in college in May 2013. Since then, she has worked for various diabetes organizations, focusing on research, advocacy, and community-building efforts for people with T1D and their loved ones. Sarah is currently the Senior Marketing Manager at T1D Exchange. Sarah and her husband live in NYC with their cat Gracie. In her spare time, she enjoys doing comedy, taking dance classes, visiting art museums, and exploring different neighborhoods in NYC.

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    33 Comments

    1. Molly Jones

      I chose other as sometimes seemed too often.
      I would only contact the company if there seems to be something wrong with the pump they need to be aware of or an issue they could possibly explain to me.
      This has not happened very often, in my memory.

      6 months ago Log in to Reply
    2. dave hedeen

      Question doesn’t appear correct? Pump site hence infusion set, never yet CGM often doesn’t last full 7 days

      6 months ago Log in to Reply
    3. Kristen Clifford

      As long as I have backups, I just put on a new site.

      3
      6 months ago Log in to Reply
    4. Lawrence S.

      No, I have never contacted customer services for replacement of a canula or tubing. I have enough of those supplies to get me through. I do call for failed CGM sensors and transmitters.

      3
      6 months ago Log in to Reply
    5. Ron Pierce

      Yes, Medtronic makes this process quick and easy.

      6 months ago Log in to Reply
    6. Gary Taylor

      If the canula is inserted correctly, i.e. it doesn’t get bent by scars, then it always lasts the full three days. If the canula gets bent, then it’s my problem and I just replace it without calling support services.

      3
      6 months ago Log in to Reply
    7. Andrew Stewart

      When I used the Omnipod system and I had issue I would always call but now that I’m using the Tandem system, I just replace the infusion set as I have a large surplus.
      #BeWell

      6 months ago Log in to Reply
    8. Mig Vascos

      At times I have to replace the infusion site because of absorbing problems, so I always have more supplies of cartridges and syringes than of infusion sets.
      I call Tandem at times and explain the situation of which they take many notes and they send me an extra box of 10 sets.
      I have try to get my NP to write a prescription to address this situation and she said she can’t. Tried CCS when I order my supplies to send me 4 boxes of infusion sets and 2 of the cartridges and they say they can’t. So it seems there’s no solution to the problem.

      1
      6 months ago Log in to Reply
      1. Robert Brooks

        You hit the nail on the head. Although Tandem calls the infusion sets good for 2-3 days, the insurance company or Medicare dictate the quantity you may receive. I have managed to get a box of infusion sets as an extra once, but it required a doctor’s approval and was of a different type than normal (Soft-Set vs True Steel), so it may have been approved on the basis of trying something different.

        6 months ago Log in to Reply
    9. Ms Cris

      If just several hours, no. But if 12 hours or more, yes. If there’s a kink in the canula, always. This has led to a new prescription to change every 1-2 days depending on the body area and type of infusion set. It’s annoying, but at least my BG is better controlled.

      6 months ago Log in to Reply
    10. Liz Avery

      I marked sometimes. I generally do not call for infusion sets or reservoirs as I have a few extra. I always call for CGM (sensors) sets as Medicare has a throttle on these supplies.

      3
      6 months ago Log in to Reply
      1. Trina Blake

        My insurance has the same thing – I get 3 months worth (9 sensors) and they don’t seem to rec ognize that some months have 31 days or that on occasion a sensor doesn’t last. Once a year, I purchase a box of 3 sensors retail (using GoodRx) so I have a stash.

        6 months ago Log in to Reply
      2. Lawrence S.

        Trina,
        When my sensor fails I call Dexcom for technical assistance. They replace the sensors free of charge.

        6 months ago Log in to Reply
    11. George Lovelace

      I Chose “Other” as I went to changing the Site every 2 days, been pumping for 24 years Best of Bgs to All!

      6 months ago Log in to Reply
    12. Trina Blake

      Years ago I had a problem, the sticky pad seemed faulty. It took several tries, I opened a new box. I called Tandem for that situation. Provided the batch number etc and they replaced them. They also sent a return packaging so I cold send the unopned sets back to them to review.

      6 months ago Log in to Reply
    13. Maggie Morgan

      I often have my sensors last longer than 3 days so I’ve built up a stash. That way if one rips out early I don’t have to deal with replacing it.

      6 months ago Log in to Reply
    14. Lynn Smith

      I put Other. It depends on why it did not last. If my pod falls off or quits working for no apparent reason, especially during the first 2 days of use, I usually call. If my blood sugars are running higher on the third day of use, I just do bolus corrections and live with it until the three days is up.

      6 months ago Log in to Reply
    15. Patricia Kilwein

      If I have to change a pump site early, it’s probably because of scar tissue. No one’s fault. If I am running low on supplies I contact my endo Dr to ask for an increase in my prescription. Takes a bit of time to process but always works out.

      6 months ago Log in to Reply
    16. Marty

      I now get enough supplies to change sites every two days when a site seems to be wearing out before the 3rd day. My endo was more than happy to prescribe 45 sets/90 days. I was told initially by my supplier that Medicare wouldn’t cover the “extra” sets so I asked them to increase the amount of insulin they shipped so I could use 2x insulin on the 3rd day. Somehow, the “extra” sets got “approved”. Now I get as many as I need.

      1
      6 months ago Log in to Reply
    17. Janis Senungetuk

      Insurance also;utely limits quantity of all DME. If I need to replace the infusion set before 3 days for any reason not resulting from my error I call Tandem for a replacement. Fortunately I haven’t needed to do that often.

      6 months ago Log in to Reply
    18. Joan Fray

      Nope. I figure it is just part of the whole ( wretched) deal and change the site. I have Kaiser so I pay 20% of supplies

      1
      6 months ago Log in to Reply
    19. KarenM6

      I don’t unless it is obviously a technical issue with the pump.

      6 months ago Log in to Reply
    20. Louise Robinson

      Being on Medicare, I am only shipped the exact amount of supplies needed to last 30 (CGM sensors) or 90 days (CGM Transmitter and pump supplies). If I did not call customer service for replacements when they do not last the full alloted time, I would run out and have to resort to MDI.

      6 months ago Log in to Reply
    21. Pauline M Reynolds

      I am not clear on this point. While my infusion sets last 4 days, I have more than once accidentally pulled it out beforehand.

      6 months ago Log in to Reply
    22. Becky Hertz

      When I used the plastic cannula and they failed, I would contact customer support. I had so many “failed” sites it was obvious it was me. I switched to TruSteel and now if my site fails ( me again) I just move the insertion set to another place.

      6 months ago Log in to Reply
    23. Jillmarie61

      I recently switched to OmniPod5 and they don’t replace the pods.

      6 months ago Log in to Reply
      1. ELYSSE HELLER

        I was recently put on Omnipod 5 so I appreciate your answer. Do you have any idea why we have to go Through Byram to get the Omnipod 5 and why we are only allowed to get a 1 month supply. Is it because of an insurance policy? I hope that once the Omnipod 5 is not the newest rage in terms of insulin delivery technology that this annoying stipulation will no longer appy.

        1
        6 months ago Log in to Reply
      2. Jillmarie61

        ELYSSE HELLER, I don’t know who you have your insurance thru, but I do know mine isn’t the same as yours because of what you’re saying. I don’t have to go thru Byram to get refills of my pods, nor do I only get a one month supply. I get three months at a time. Those issues are with your insurance company and/or doctor.

        It might be your doctor has only written the prescription for a one month supply, but you might call them to ask why and I would also ask your doctor to write the prescription for three months of supplies if he hasn’t.

        I can tell you that OmniPod5 does not fall under DME benefits in CA where I live (I don know if it’s that way everywhere). It is ordered and goes thru pharmacy benefits here. I can order refills when my supply runs low depending on if I need them from my pharmacy.

        Since the Pods only carry 200U of insulin, it works out perfectly for me. I usually take the Pod off within a few hours after the time runs out (it will work up to an additional 8 hours) depending how much insulin is left in it . When I take it off I can pull out any insulin left in the Pod, and use it in the next one.

        6 months ago Log in to Reply
    24. LizB

      My prescription is written to change every 2-3 days so I get enough every 90 days to be able to change early if needed so I never call.

      6 months ago Log in to Reply
    25. AnitaS

      I had quite a few soft cannulas get bent in my first 3 months of using a pump. I then switched to a steel cannula and have never had a problem since.

      6 months ago Log in to Reply
    26. Mike Plante

      I absolutely dread calling Omnipod for a pod replacement. It always takes so long and the customer representative is usually clueless and difficult to understand. Last time I had to explain to them what an MRI was and why I had to remove my pod to get one done.

      I hope they introduce an online replacement form like Dexcom has.

      1
      6 months ago Log in to Reply
    27. T1D4LongTime

      I have not up to this point. I don’t think Tandem has a Chat or online request form and I don’t have time in the day to sit on hold. For the most part, if they last at least 2 days I consider it ok. Other times, I just inject fast acting insulin and go on with my day until I’ve reached day 3. Insurance and DME rules and time to make the request stresses me more than figuring out my own solution to keep BG in control,

      6 months ago Log in to Reply
    28. Andrea Hultman

      Medtronic doesn’t offer this service for infusion sites. Only for CGM sensors.

      5 months ago Log in to Reply

    If you use an insulin pump, when a pump site does not last the full amount of time it is supposed to last, do you contact customer service for replacement supplies? Cancel reply

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