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    • 12 minutes ago
      Sue Martin likes your comment at
      Multiple daily injections users: Do you use a diabetes-specific app on a smart phone to track your insulin dosing? Share what works best for you in the comments!
      I use an InPen. Tracts my doses and gives report just like a pump. IOB total insulin etc.
    • 1 hour, 34 minutes ago
      Kris Sykes-David likes your comment at
      Multiple daily injections users: Do you use a diabetes-specific app on a smart phone to track your insulin dosing? Share what works best for you in the comments!
      I’m looking for an app that reminds me of basal doses that keeps the time static as you change time zones. For example, I recently travelled to London. My normal basal dose is at 8 PM at home but currently 1 AM in the UK. The Apple Health app reminded me to take it at 8 PM London time instead of 1 AM. I really just want an app that reminds me at the same time my body is set at without making me think about it.
    • 1 hour, 54 minutes ago
      beth nelson likes your comment at
      Multiple daily injections users: Do you use a diabetes-specific app on a smart phone to track your insulin dosing? Share what works best for you in the comments!
      I’m looking for an app that reminds me of basal doses that keeps the time static as you change time zones. For example, I recently travelled to London. My normal basal dose is at 8 PM at home but currently 1 AM in the UK. The Apple Health app reminded me to take it at 8 PM London time instead of 1 AM. I really just want an app that reminds me at the same time my body is set at without making me think about it.
    • 2 hours, 41 minutes ago
      Mick Martin likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      Echo Mick Martin. Gastroparesis? Try ondonestron (sp?) one of the 10 best medicines ever invented. Also, "a forever learning curve" and "If in doubt, pull it out."
    • 18 hours, 38 minutes ago
      KarenM6 likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      "It's a forever learning curve" - so very true
    • 18 hours, 45 minutes ago
      KarenM6 likes your comment at
      For pump users: In the past 3 months, have you had issues with insulin delivery due to a bent cannula or occlusion?
      I hesitate to bring this up but I am quite sure this happens more than people realize. I use a tubed pump and small amounts of total daily insulin and have checked the tubing for YEARS for bubbles. YES, they are difficult to "notice" unless you have a good light behind the clear tubing because the insulin is also colorless. I detach and check the tubing in the morning and before bedtime if not before the evening meal...I'm talking about significant bubbles----8-10-or12 inches in length can appear and you would NOT notice them unless you were looking. I wonder how many people wonder why their blood sugar is occasionally high and it's being caused by a significant bubble...NO, not the champagne sized version that's often mentioned to "ignore." The pump company I deal with tried to get me to switch to injections instead but I am an EXPERT with the bubble situation. Also, comments over the years that I am probably not filling the reservoir correctly, etc....just plain silly. I am NOT new at this...LOL!!!
    • 19 hours, 10 minutes ago
      KarenM6 likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      I said yes to nausea, occurred with a bad pump site insertion and rising BG over the next 4 hours. I picked it up early w CGM notification and realizing that it was very unusual for me to have rising BG at that time of the day (morning) when on Control IQ pump. The severity was delayed because I had given a breakfast meal bolus via the prior site before the change, so BG was rising after 3 hours, and I knew something was not right. I think this is an important clue for pumpers- when I see people get in trouble w bad sites or insertion failures, the thought process usually is- I just put a new site in, it must be ok- or maybe it does not occur to people that the pump site could have failed--when it should be- did the insertion fail? ----If in doubt, pull it out!----- I pulled the site and could see the cannula was bent, so I know what happened and injected w a syringe, put a new site in, and was better in a 3-4 hours.
    • 23 hours, 47 minutes ago
      Janis Senungetuk likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      I said yes to nausea, occurred with a bad pump site insertion and rising BG over the next 4 hours. I picked it up early w CGM notification and realizing that it was very unusual for me to have rising BG at that time of the day (morning) when on Control IQ pump. The severity was delayed because I had given a breakfast meal bolus via the prior site before the change, so BG was rising after 3 hours, and I knew something was not right. I think this is an important clue for pumpers- when I see people get in trouble w bad sites or insertion failures, the thought process usually is- I just put a new site in, it must be ok- or maybe it does not occur to people that the pump site could have failed--when it should be- did the insertion fail? ----If in doubt, pull it out!----- I pulled the site and could see the cannula was bent, so I know what happened and injected w a syringe, put a new site in, and was better in a 3-4 hours.
    • 23 hours, 47 minutes ago
      Richard Wiener likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      I said yes to nausea, occurred with a bad pump site insertion and rising BG over the next 4 hours. I picked it up early w CGM notification and realizing that it was very unusual for me to have rising BG at that time of the day (morning) when on Control IQ pump. The severity was delayed because I had given a breakfast meal bolus via the prior site before the change, so BG was rising after 3 hours, and I knew something was not right. I think this is an important clue for pumpers- when I see people get in trouble w bad sites or insertion failures, the thought process usually is- I just put a new site in, it must be ok- or maybe it does not occur to people that the pump site could have failed--when it should be- did the insertion fail? ----If in doubt, pull it out!----- I pulled the site and could see the cannula was bent, so I know what happened and injected w a syringe, put a new site in, and was better in a 3-4 hours.
    • 1 day ago
      Ahh Life likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      I began playing Pickleball last year in March. When the temperatures started to rise the extra effort my body was experiencing because of the heat got my body hormones out of balance and I began experiencing nausea, higher heart rates and feeling very uncomfortable. I soon realized that I cannot play when is too hot or I’ll end up with ketones. Any new activity when on. Insulin requires adjustments. It’s a forever learning curve. Adding to the heat, last year I was having some absorption problems by the overuse of my abdomen. I have now move the infusion sites to my upper front side and it’s working much better.
    • 1 day ago
      Kristine Warmecke likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      I said yes to nausea, occurred with a bad pump site insertion and rising BG over the next 4 hours. I picked it up early w CGM notification and realizing that it was very unusual for me to have rising BG at that time of the day (morning) when on Control IQ pump. The severity was delayed because I had given a breakfast meal bolus via the prior site before the change, so BG was rising after 3 hours, and I knew something was not right. I think this is an important clue for pumpers- when I see people get in trouble w bad sites or insertion failures, the thought process usually is- I just put a new site in, it must be ok- or maybe it does not occur to people that the pump site could have failed--when it should be- did the insertion fail? ----If in doubt, pull it out!----- I pulled the site and could see the cannula was bent, so I know what happened and injected w a syringe, put a new site in, and was better in a 3-4 hours.
    • 1 day ago
      Becky Hertz likes your comment at
      In the past 12 months, have you experienced nausea and/or vomiting as a symptom of high blood glucose levels?
      I said yes to nausea, occurred with a bad pump site insertion and rising BG over the next 4 hours. I picked it up early w CGM notification and realizing that it was very unusual for me to have rising BG at that time of the day (morning) when on Control IQ pump. The severity was delayed because I had given a breakfast meal bolus via the prior site before the change, so BG was rising after 3 hours, and I knew something was not right. I think this is an important clue for pumpers- when I see people get in trouble w bad sites or insertion failures, the thought process usually is- I just put a new site in, it must be ok- or maybe it does not occur to people that the pump site could have failed--when it should be- did the insertion fail? ----If in doubt, pull it out!----- I pulled the site and could see the cannula was bent, so I know what happened and injected w a syringe, put a new site in, and was better in a 3-4 hours.
    • 1 day, 16 hours ago
      Wanacure likes your comment at
      Have you developed lipohypertrophy due to repeated injections/infusions of insulin? Lipohypertrophy is a term to describe hardened lumps of body fat just under the skin that resulted from repeated insulin injections/infusion sites. If so, share how you’ve handled lipohypertrophy in the comments!
      After 62 years I have skin issues everywhere. I am an avid at rotating every time I change my infusion set. When I was on multiple daily injections, up to 9 per day, I had massive skin hardening. Since on the pump it’s not nearly as bad that’s been 33 years. I take very little insulin my daily basal comes out to 9 units over 24 hours I eat two meals that I count carbs for and try to keep at a minimum of 30-40 per day. Everything is going well. Rotation is key
    • 1 day, 17 hours ago
      Wanacure likes your comment at
      Have you developed lipohypertrophy due to repeated injections/infusions of insulin? Lipohypertrophy is a term to describe hardened lumps of body fat just under the skin that resulted from repeated insulin injections/infusion sites. If so, share how you’ve handled lipohypertrophy in the comments!
      I use a pump and have had issues with insulin absorbtion. It seems I have a lot of them on the side I primarily use for infusion sets. I recently switched to the other side of my abdomen and dropped more than one point on my a1c.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      Does your T1D healthcare provider suggest new medications or devices that they think would be beneficial to your T1D management during your appointments?
      When I first started with my current Endo we would discuss the released and upcoming products and I would tell her about the 'off-market' applications and devices, we both learned from each other. But she was so good with helping me transition to the Dexcom and then the Tandem after Animas was pulled from the Market. She followed my Dex and even finer tuned my Basals and early this year I got an "unbeleivable" 5.4 A1c and we are both extremely happy!
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      Does your T1D healthcare provider suggest new medications or devices that they think would be beneficial to your T1D management during your appointments?
      Yes. But then I self-selected when choosing an endocrinology clinic that pursues cutting-edge advances 40 years ago. Cutting-edge is a phrase that is also often called bleeding-edge because it is often experimental, hit or miss on results, and very expensive. I am convinced the “bleeding” refers to $$$.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      Does your T1D healthcare provider suggest new medications or devices that they think would be beneficial to your T1D management during your appointments?
      not anymore, and I am happy about it! Most of the time they were recommending things that had been recently pitched to them by a pharmaceutical salesperson or a durable medical supplier. The doctors would give patients the "free samples" and it was often not the best fit, then after the "free" supply ran out, the prices were exorbitant. Maybe it still happens, but I haven't seen it for a while.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      The need for better CGM accuracy is a big consideration for me. Also my control is pretty good right now (a1c in the low 6 range). Although I am tempted by the sleep and exercise modes which would be very helpful since I’m getting back in to exercise. So…I keep sitting on the fence…
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      I don’t want to change from the Omnipod Dash to Omnipod 5 because the minimum target blood glucose is level is higher than where I like to keep it. My A1C is currently 5.0.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      For the last 5 years, the highest HbA1C I've had was 5.3. For the last 3 years the high, low, & average have been 5.2, 4.7, & 4.9. I'm not willing to go to an AID that sets a target of 6 to 7.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      I do MDI. For the last 7 years my A1C has averaged around 4.8. I have no reason to believe that a closed loop automated system could do that well.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      There are many reasons, as well as "something else." My arthritic fingers do not serve me well with a cell phone. I have trouble putting the needle covers back on to my insulin pen needles. If I had to take care of all the fine muscle issues associated with setting a pump up, I would probably require assistance. I am also not drawn to the issues I hear about tissue damage at the infusion sites, or knowing whether everything is seated properly and the insulin is actually flowing. Finally, I just have some kind of negative karma with electronics. I have worked as a lab biochemist. Somehow, I find the weaknesses of every machine in the lab. (the ideal industrial beta-tester) Having said that, what I hear about the numbers achieved with the tandem CIQ gives me pause to consider.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      Like others, the "closed loop" runs me too high - even the target bg is too high for me. I use the TandemX2 with BIQ integrated wqith my Dexcom G6. I also appreciate - and use - the temp basal function often. I would lose that with CIQ. L:ike Nilla Eckstrom (I think?) I like to be between 80-90, with maybe up to 120 after I eat.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      The constant refilling and site changes...doesn't seem worth it.
    • 1 day, 18 hours ago
      Wanacure likes your comment at
      If you have never used an insulin pump with automated insulin delivery (also known as a hybrid closed-loop pump), what are some of the reasons you’re reluctant, or obstacles you’ve encountered? Please select all that apply.
      Luddites just may be the most comfortable people on earth. 🙃 
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    If you use a device, how satisfied are you with the process of ordering replacement supplies for your sensors/sites that do not last their full standard duration?

    Home > LC Polls > If you use a device, how satisfied are you with the process of ordering replacement supplies for your sensors/sites that do not last their full standard duration?
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    Sarah Howard

    Sarah Howard (nee Tackett) has dedicated her career to supporting the T1D community ever since she was diagnosed with T1D while in college in May 2013. Since then, she has worked for various diabetes organizations, focusing on research, advocacy, and community-building efforts for people with T1D and their loved ones. Sarah is currently the Senior Marketing Manager at T1D Exchange. Sarah and her husband live in NYC with their cat Gracie. In her spare time, she enjoys doing comedy, taking dance classes, visiting art museums, and exploring different neighborhoods in NYC.

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    42 Comments

    1. LizB

      I have never called for replacement infusion sets because I get 4 boxes every 90 days and have enough for when a site is not good. I also have very good luck with the Medtronic Guardian sensors and don’t often need a replacement. When I do, I can request it online and it’s very fast & easy. It can take several weeks before the replacement arrives but since I get 3 boxes/15 sensors every 90 days I have built up a supply of extras so I can wait.

      1 year ago Log in to Reply
    2. Ahh Life

      (~‾⌣‾)~ A rare, but gladly willingly acceptable, success story in the myriad maze and miasma of the multiple moving parts of the American medical system. This part actually works.

      The vendors, insurance, the medical establishment: they all seem to replace sensors reliably and responsibly. Or am I overlooking some obtuse vendor or bureaucrat here?

      1 year ago Log in to Reply
    3. mbulzomi@optonline.net

      Tandem and Dexcom have good replacement sites. Simple and Fast.

      1
      1 year ago Log in to Reply
      1. AnitaS

        I totally agree

        1 year ago Log in to Reply
    4. Sherolyn Newell

      I haven’t used the web sites for replacement, I always call. Omnipod is great. Dexcom, I will give a good. They replace sensors reliably, but last time I called, they asked lots of questions. I thought it would be a five-minute call, it was closer to 15.

      2
      1 year ago Log in to Reply
    5. Nevin Bowman

      I am satisfied, but I would rather they went the full duration and I didn’t have to deal with those issues. I have more issues getting supplies reordered than I do when they fail.

      1
      1 year ago Log in to Reply
    6. Mike S

      Wish Omnipod had a replacement site vs. having to call (which generally takes about 20 mins) Dexcom sensors I don’t worry about since I have a bit of a cushion with them, but they were good with replacing the transmitter the one time it failed early. (though that was a couple years ago, in the before times)

      1 year ago Log in to Reply
    7. Lawrence S.

      My biggest problem over the years has been with sensors and transmitters. Sometimes I get confused whether to go to Dexcom or Tandem for replacements, and am still not sure. I sometimes get into one company transferring me to the other. Once, both companies transferred me to the other. The other issue is the length of time it takes. It seems that the questions go on and on for lengthy periods. I keep myself very busy and don’t have time for long phone calls (especially when my cell phone drops calls mid-phone call, and I have to start all over). I never tried to replace supplies online. I’ll have to try it sometime.

      1 year ago Log in to Reply
    8. John Williamson

      For my dexcom very satisfied with U S Med. With infusion sets for my Tandem t slim VERY DISSATISFIED!

      1 year ago Log in to Reply
    9. Kim Rehtus

      I have occasionally needed replacement sensors for my Dexcom but have had others on hand that I could use while I waited for the replacement. The BIG issue was when my transmitter died 6 weeks early and I had to order a replacement. It took repeated phone calls, I had to ask to get expedited shipping, and I was without a CGM for almost a week. Since I wear my CGM 24/7, this was a very frustrating experience. I was very surprised by the lack of urgency from customer support!

      1 year ago Log in to Reply
    10. KCR

      Dexcom’s online form to report sensor problems makes it very easy!

      1
      1 year ago Log in to Reply
    11. Hieromonk Alexis

      Dexcom is always very responsive whenever a sensor needs replacement for whatever reason because they don’t deal with Medicare — they simply send a replacement free of charge, while the suppliers go strictly by the expiration dates and all the paperwork that Medicare requires.

      2
      1 year ago Log in to Reply
    12. Tom Caesar

      Deacom replacements are quick and easy, great customer support

      2
      1 year ago Log in to Reply
      1. Sue Martin

        I have found that too. DexCom has good customer service and has replaced a couple of sensors and a transmitter that stopped working.

        1 year ago Log in to Reply
    13. Hope Severa

      Abbott was not helpful at all in replacing freestyle libre monitors that didn’t last their stated duration.

      1
      1 year ago Log in to Reply
    14. TEH

      Ordering replacement sensors is easy on Medtronic’s Diabetes store. Open the app on the computer, click replacement, click where it was positioned and provide lot number. I usually get the replacement(s) in a week. Now about the need for replacements, at one point I was having a sensor fail one per box of 5. Thats 20%.
      Lately it has been like 1 per 2 or 3 boxes.

      1 year ago Log in to Reply
    15. Ken Raiche

      Admittedly I’m truly impressed with both Tandem and dexcom to resolve issues in a manner that’s somewhat stress free. The key to these positive experiences is two fold, be properly prepared with backup and provide as much information as possible.

      1
      1 year ago Log in to Reply
    16. Liz Avery

      I have issues with Medtronic sensors. Blood at site, and complete fails, Medtronic has throttled their on-line replacements to 3 for 90 days. This makes me dissatisfied as their product quality sucks. I answered “a little dissatisfied”

      2
      1 year ago Log in to Reply
    17. connie ker

      I got exhausted from calling the customer service at Abbott, so just change the sensor as needed from the supplies that come by mail from US Medical Supply.

      1 year ago Log in to Reply
    18. Bob Durstenfeld

      I would prefer to order directly from the manufacturer and have them fill the after-market role. I do not like having to order CGM and pump supplies from third parties that really do not understand living with diabetes and the fact that their late shipments are life threatening.

      2
      1 year ago Log in to Reply
    19. Trish Seidle

      I am using the Freestyle Libre 2 and the OmniPod DASH and although I usually have to specify that they need to send it priority, I have gotten them right away. However, when my Omnipod insurance claim was denied because of a mix up, they could not send me a couple of extras because I am on Medicare.

      1 year ago Log in to Reply
      1. Louise Robinson

        Medicare regulations are a nightmare for those of us just trying to stay healthy!

        1
        1 year ago Log in to Reply
    20. Louise Robinson

      I answered “Neither” because, although I have been very SATISFIED with Dexcom replacing any sensor if it hasn’t lasted the full ten days, I am extremely DISSATISFIED with my ability to obtain a sufficient number of insulin pump supplies (infusion sets and cartridges) to manage my diabetes properly. I have been Type 1 since 1976 and am on Medicare. Last June, I began to have site absorption issues on day 3 of each site and approached my endo in July to change my RX to 40 infusion sets and 40 cartridges each 90 days rather than the 30 of each I had been receiving. Over 6 months later, I still am only getting 30 of each and have prolonged each site beyond its efficiently controlling my glucose levels so that I do not run out. That has meant supplementing my pumped basal and bolus insulin with insulin administered on Day 3 via syringe to keep my glucose in range. The Day 3 absorption issue doesn’t happen with every site but it is not related to any specific site location. I have always used multiple body sites (thighs, abdomen, hip/butt) and rotated them to avoid the development of scar tissue but 46 years with diabetes takes it’s toll. My endo’s case notes of 2 office visits haven’t been sufficient to obtain Medicare approval. I am in the process of changing endo in the hope of finding a practice with more expertise in dealing with Medicare. It’s very frustrating being held hostage by Medicare bureaucrats and bean-counters. I’m only trying to stay “healthy”.

      1
      1 year ago Log in to Reply
    21. Edward Geary

      Very satisfied, as of late, it took changing DME providers. Previously, vendors would routinely delay renewing authorization until the last minute resulting in my running out of supplies. Very frustrating and unnecessary and relative to CGM supplies potentially dangerous and patently reckless.

      1
      1 year ago Log in to Reply
    22. Natalie Daley

      This is a complex question that asks two things that may not have the same answer. Ordering CGM replacement supplies from the. Insurance-required distributor is automated, but wasn’t easy to set up. I had to have a sensor replaced twice because they got knocked off. The company took care of both fails immediately. Skin-tac does a good job of adherence, but the Libre 2 sensors can only be placed in a limited area in the back of the upper arm. This is un comfortable to sleep in and often in the way.

      1 year ago Log in to Reply
    23. Amanda Barras

      That’s a mixed bag!
      Medtronic – Very Satisfied
      Byram – Satisfied
      Edgepark – Very Dissatisfied

      1
      1 year ago Log in to Reply
    24. cynthia jaworski

      It rarely happens with my libe, unless I ram my shoulder into a doorway. Replacement has always been quick and pleasant

      1 year ago Log in to Reply
    25. George Lovelace

      Can’t remember the last Dexcom Sensor, sometime between 2009 and now but more than 2 years ago. To those having issues with Medicare, it’s probably the DME supplier (Edgypark or other)

      1 year ago Log in to Reply
    26. M C

      Reading the comments… I had no idea I could get the sensors that fall off prematurely replaced! I recently had one that had the craziest readings, and after 5 days of hoping it would fix itself, gave up and took it off. When I called Freestyle Libre they said they’d send a replacement and that I needed to send them back all parts of the packaging (sensor, cartridge, etc.). The replacement came fairly quickly, but the return envelope didn’t arrive until over 3 weeks later – Packaged the few parts I had kept to send back, only to receive that same day a nagging email message to send back the items. If they’d sent the return envelope with the new sensor, they would have had it 3 weeks ago. Just annoying to be nagged unnecessarily!
      Medtronic, over the years, has been good about replacing items, the few times it has been necessary, without the complications of ‘returning all parts’.

      1 year ago Log in to Reply
    27. Mary Halverson

      Dexcom Reps. are always helpful and fast.

      1 year ago Log in to Reply
    28. Janis Senungetuk

      Calling Dexcom to replace a transmitter that quit two weeks early resulted in a long phone call, answering many questions and eventually being told that there would be no replacement. Over the past year I’ve called both Tandem tech support and Dexcom for sensor replacement. Tandem support has been a better experience with Dexcom really depending on the knowledge of the tech answering my call.

      1
      1 year ago Log in to Reply
      1. Tracy Jean

        I have found the same. After arguing with a few bad reps, I now know to hang up and speak with someone else.

        1 year ago Log in to Reply
    29. Henry Renn

      In last year CCS has repeatedly confused reorder dates for G6 Sensors & reorder dates for Tandem infusion sets. They apply Medicare rules to the wrong dates. Creates hell for me. Even though I keep enclosed paperwork from all supplies received it has done little good until recently. Before that it didn’t seem that Type of supply, dates of shipping & logic applied. My medical provider states that she hears complaints & frustrations of others using other mail order/online med supply providers.

      1 year ago Log in to Reply
      1. ConnieT1D62

        See of you can switch to Byram as your supplier. I “fired” CCS as my supplier after I had similar issues of disorganized and inconvenient incompetence with CCS. I have not had any negative issues with Byram delivering supplies on a Medicare schedule since I switched.

        1
        1 year ago Log in to Reply
    30. Larry Martin

      Medtronic is good but after 3 online requests you have to talk to someone and they will grant it, but sometimes the wait is hours. Also the online requests take 6 weeks to be receive whereas it you talk to a rep on the phone it is frequently next day if you live near a UPS warehouse where they store them.

      1 year ago Log in to Reply
    31. Sherrie Johnson

      I deal directly with Dexcom as CCS medical supply does not do replacements Dexcom always right on nice people and fast

      1 year ago Log in to Reply
    32. Carol Meares

      Although I have found companies to be mostly reasonable about replacing supplies, the wait times on phone calls to initiate replacement can be extremely time consuming.

      1
      1 year ago Log in to Reply
    33. Kim Murphy

      I am satisfied with getting replacements. I only wish I could get my regular supplies it has been since January that I have been trying to get my Dexcom and my omnipod pod. They cost me $2200 with insurance and it is a huge undertaking. I wish the companies still sold them directly they were a little cheaper and it was one phone call not hours and hours on the phone with one person after another taking two months to get them.

      1 year ago Log in to Reply
    34. Bonnie Lundblom

      Very satisfied with Dexcom, whenever I’ve called them with problems they’ve had me talk to the “tech” department who each and every time have ended up sending me a replacement sensor.

      1
      1 year ago Log in to Reply
    35. Wanacure

      I was supposed to get 3 replacement sensors from Dexcom, but only received 2. Still, I rate them good and Byram Healthcare excellent. I’m on cheapest KP Medicare Advantage plan so I think I must co-pay additional $30 to $50 per month for Dexcom 6 supplies. But it’s worth it.

      1 year ago Log in to Reply
    36. Cheryl Seibert

      Very satisfied. Dexcom Live Chat Support is FANTASTIC, so sensor replacement is quick and reliable. I seldom have issues with infusion sets or cartridges, so I’ve only experienced Tandem’s replacement process a couple of times over the past 2 years. Still it was not time-consuming nor frustrating.

      1 year ago Log in to Reply
    37. Nicholas Argento

      I don’t run into this w pump, because a failure for me has been rare, and a have a little extra on those. For Dexcom, I now use the online replacement if they don’t last and the need is not urgent, because I don’t have to wait on the call line. They should replace anything that does not last at least 90% of the advertised time, because otherwise the person is off the device, which is dangerous and irritating. I have rarely gotten problems if I go through the process, but the phone is time consuming. Important to understand that the supplier generally will not replace defective products, because that should be the manufacturer, because it is a product defect, and not the fault of the supplier (Edgepark, CCS, Walgreens, ETC)

      1 year ago Log in to Reply

    If you use a device, how satisfied are you with the process of ordering replacement supplies for your sensors/sites that do not last their full standard duration? Cancel reply

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