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    • 37 minutes ago
      Wanacure likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      Being on Medicare and required to see my Endo. every three months, my next appointment is made prior to departure from my Endo's office.
    • 37 minutes ago
      Wanacure likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      If I were not on Medicare, it would be difficult to get an appointment within 3 months, even in an emergency. In an emergency, they would assign me a nurse practitioner to see. It is possible to contact them through their "portal." Whether I get a timely response depends on whether there is a reliable nurse to respond.
    • 53 minutes ago
      Wanacure likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      When I saw my endo a year ago, I wasn't able to make an appointment 6 months later because all available appointments were fully booked. I have to see her CDE who has more availability in order to meet Medicare requirements for quarterly visits. Many, many healthcare providers in my area burned out and quit during Covid. I injured my knee badly last June and can't get a consult with an orthopedic surgeon until May due to the backlog of people needing help. I'm on crutches until then. My sports medicine doctor stopped practicing medicine last month. Our healthcare system is in crisis with no solution in sight.
    • 54 minutes ago
      Wanacure likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      On hold or actually talking about the issue and calling back to ensure someone follow's up as everyone seems to be over their head. Honestly, it varies. It can take considerable time just to raise the visibility of an issue, then the follow up can take weeks/months and patience to resolve. Another problem is patients without the cognitive skills for follow-up. These days i doubt anyone pays attention to them.
    • 3 hours, 14 minutes ago
      Wanacure likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      I try to make my appointment for my next appointment when I check out. The scheduler always asks maki g it easier to remember. If I was to forget there would be a wait to get back int the rotation.
    • 10 hours, 23 minutes ago
      Greg Felton likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      Before the onslaught of Type 2 Diabetes, I, as a T1D, could get an appointment almost anytime I needed one. Now, I cannot get an appointment within 3 months, which is the time within I must see rhe doctor for Medicare benefits. My doctor cancelled 2 (half ) of my sppointments last year. Caused ma a lot of problems. I live in Florida, a place where modern medicine does not seem to have reached yet.
    • 10 hours, 23 minutes ago
      Greg Felton likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      I routinely see my Endo every three months. At the end of my appointment I schedule the next quarterly meeting date. But if I ever have to reschedule it, then it takes anywhere from two to four weeks to find a time that works for us.
    • 12 hours, 20 minutes ago
      Mike S likes your comment at
      If you were to request the next available appointment with your T1D healthcare provider, when do you estimate the next available appointment would be?
      It all depends on the urgency of my needs. I’ve gotten in the next day before, but those days may be gone! It also depends on who I see. But these days, even the PA is often booked. Of course, cancellations happen, so that can be a factor as well.
    • 12 hours, 36 minutes ago
      Jeff Marvel likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      The beginning of the year is always a bit iffy when you're on Medicare. Even though I've already paid my annual deductible, my pharmacy can't see that, so I must wait until it shows up on my Medicare account before I order new insulin. I always try to have plenty of insulin on hand at the end of December so it's not an issue. The organization I get my pump equipment from has a lot they must do because of Medicare, as well, and that can get time consuming. All-in-all, I'm lucky to have the time, energy and patience to deal with it, and I know up front these time-consuming moments are to be expected. If I wasn't retired, it'd be more of an issue.
    • 23 hours, 46 minutes ago
      Gerald Oefelein likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      I selected 6 hours. So far, I have spent 6 weeks trying to get a new pump. I decided to look for a new pump in mid-December as my 770G warranty expired on January 3. I wanted to go hoseless with the Omnipod and the Dexcom 6. I contacted Dexcom and they sent me to the medical distribution company ASPN, and they could do the Omnipod but only with pharmacy part D with the Dexcom 6 sensor on DME My part D pharmacy plan had Omnipod as tier 6. $155.56 co pay and $150/month. The omnypod is not available as DME. I called INSULET the mfgr of omnipod. They told me they only supply via pharmacy plan to get more T2d's to sign up. Verses 100% DME coverage, part D coverage that was a non-starter. I contacted another supply company CCSmed. They could do both Dexcom 6 and tslim x2. Ineeded a Endo visit to get the notes and Rx. I had my Endo visit on Jan 20. Still waiting for CVSmed. Been waiting for 5 weeks now. Just called CCSmed and they got the endo notes and Rx but Medicare wanted to know who paid for my 770G 4 years ago. Fortunately, that was private/company. My new pump should now ship tomorrow. Finally.
    • 1 day, 3 hours ago
      Wanacure likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      Most of the 3-4 hours is way ting on a phone
    • 1 day, 3 hours ago
      Wanacure likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      I answered "No time," but I live in France, where we have a single provider. I receive a prescription from my doctor and go to the pharmacy monthly to have it filled. (Pump peripherals are provided by a separate supplier.) "Appeals" do not exist here since the doctor will only prescribe medicines that are reimbursed. And no, I have never needed a treatment that wasn't covered.
    • 1 day, 4 hours ago
      Wanacure likes your comment at
      When you experience an illness that makes your blood glucose levels more difficult to manage (whether because you are unable to eat, the stress of being sick, or any other reason), what resources do you refer to for help managing your blood glucose levels while sick? Please select all that apply to you.
      The resources I use in managing my glucose levels once sick is my own personal experience after living with t1d for 46 years
    • 1 day, 4 hours ago
      August Rossano likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      Switching to Medicare has created (seemingly) endless hours and day making this transition with all things diabetes related. We’re still in the midst of making this ā€˜delightful’ change. This week we learned that Medicare covers Either CGM stuff OR glucose test strips. Thank goodness that God is sovereign over all these details. He helps me walk through these challenges without despair.
    • 1 day, 4 hours ago
      August Rossano likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      The last 3 months have been filled with frustrating phone calls now that I switched back to traditional Medicare from a Medicare Advantage plan. I have been fighting to get strips authorized in addition to CGM- they did not authorize them because I had no proof that I had a meter!! Crazy making! I had to write an appeal letter in order to get them, but finally got it worked out. I also had some pump replacement issues, trouble getting insulin, etc.
    • 1 day, 4 hours ago
      August Rossano likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      I answered "No time," but I live in France, where we have a single provider. I receive a prescription from my doctor and go to the pharmacy monthly to have it filled. (Pump peripherals are provided by a separate supplier.) "Appeals" do not exist here since the doctor will only prescribe medicines that are reimbursed. And no, I have never needed a treatment that wasn't covered.
    • 1 day, 4 hours ago
      August Rossano likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      Much too much time! Part of it, I know, is my own fault, for not keeping anxiety at bay when I have to sort out which plan will work best, annually. But it is something I dread, every single year. When I call to get some help understanding, the people are almost always very nice, but I have had times when the information was incorrect or not explained clearly. I usually commiserate with the person on the phone for having such an annoying system, and agreement seems to rule the day. But I never chose to make sorting out insurance management a career!
    • 1 day, 4 hours ago
      August Rossano likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      I selected 6 hours. So far, I have spent 6 weeks trying to get a new pump. I decided to look for a new pump in mid-December as my 770G warranty expired on January 3. I wanted to go hoseless with the Omnipod and the Dexcom 6. I contacted Dexcom and they sent me to the medical distribution company ASPN, and they could do the Omnipod but only with pharmacy part D with the Dexcom 6 sensor on DME My part D pharmacy plan had Omnipod as tier 6. $155.56 co pay and $150/month. The omnypod is not available as DME. I called INSULET the mfgr of omnipod. They told me they only supply via pharmacy plan to get more T2d's to sign up. Verses 100% DME coverage, part D coverage that was a non-starter. I contacted another supply company CCSmed. They could do both Dexcom 6 and tslim x2. Ineeded a Endo visit to get the notes and Rx. I had my Endo visit on Jan 20. Still waiting for CVSmed. Been waiting for 5 weeks now. Just called CCSmed and they got the endo notes and Rx but Medicare wanted to know who paid for my 770G 4 years ago. Fortunately, that was private/company. My new pump should now ship tomorrow. Finally.
    • 1 day, 4 hours ago
      August Rossano likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      The beginning of the year is always a bit iffy when you're on Medicare. Even though I've already paid my annual deductible, my pharmacy can't see that, so I must wait until it shows up on my Medicare account before I order new insulin. I always try to have plenty of insulin on hand at the end of December so it's not an issue. The organization I get my pump equipment from has a lot they must do because of Medicare, as well, and that can get time consuming. All-in-all, I'm lucky to have the time, energy and patience to deal with it, and I know up front these time-consuming moments are to be expected. If I wasn't retired, it'd be more of an issue.
    • 1 day, 4 hours ago
      August Rossano likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      I said 8+ and the reason, as for so many others, can be summed up in a phrase: transitioning to Medicare.
    • 1 day, 5 hours ago
      Wanacure likes your comment at
      On a scale of 1-5, how satisfied are you with your current insulin delivery method (pump, pens, syringes, inhaler, etc.)? 5 = the most satisfied, 1 = the least satisfied
      I’m a reasonably satisfied MDI user with Lantus and Fiasp. I’ve looked into getting a pump but honestly, until I find one that does everything I want, I’ll probably hold off. My wish list for a pump: 1) no tubes 2) works well with Fiasp 3) controls that allow me to stay at my target of 70-90 mg/dl all night long.
    • 1 day, 5 hours ago
      Wanacure likes your comment at
      On a scale of 1-5, how satisfied are you with your current insulin delivery method (pump, pens, syringes, inhaler, etc.)? 5 = the most satisfied, 1 = the least satisfied
      MDI for the past 60 years and do not see any alternative that I would prefer. The needles for my pens are so thin and sharp that they are painless (a far cry from the lancets I once used). chiefly, I am glad not to have to deal with setting up a pump and. Although I love my libre, I am not good candidate for having devices affixed to me. If my insulin delivery got interrupted they way i have interrupted my cgm service, I would have been in trouble. Furthermore, I have a track record of having both mechanicall and electronic things malfunction. (Seriously, I sometimes act as a beta-tester for technology folks. Maybe I push to many buttons?)
    • 1 day, 5 hours ago
      Wanacure likes your comment at
      On a scale of 1-5, how satisfied are you with your current insulin delivery method (pump, pens, syringes, inhaler, etc.)? 5 = the most satisfied, 1 = the least satisfied
      I've had Tandem x2 and Dexcom since September. Previously on Medtronic for around 15 years. Grew to HATE the sensors and switched before the warranty on my last Medtronic was up. So far, I absolutely LOVE the Tandem and the Dexcom. I'm disappointed, however, in the amount of waste and plastic that this pair creates. Of course there will always be plastic waste from any pumps/sensors, but the amount of non-reusable stuff for insertions is ghastly.
    • 1 day, 5 hours ago
      Wanacure likes your comment at
      On a scale of 1-5, how satisfied are you with your current insulin delivery method (pump, pens, syringes, inhaler, etc.)? 5 = the most satisfied, 1 = the least satisfied
      Have your doctor prescribe the syringes with .5 unit increments instead of the 1 unit syringes. Not quite a .1 unit which you are hoping for, but .5 is better than 1 unit increments.
    • 1 day, 6 hours ago
      Ahh Life likes your comment at
      Over the past 3 months, how much time would you estimate you have spent working through T1D prescription-related issues with pharmacies, insurance companies, durable medical equipment distributors, T1D device companies, health care providers, etc.?
      I answered "No time," but I live in France, where we have a single provider. I receive a prescription from my doctor and go to the pharmacy monthly to have it filled. (Pump peripherals are provided by a separate supplier.) "Appeals" do not exist here since the doctor will only prescribe medicines that are reimbursed. And no, I have never needed a treatment that wasn't covered.
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    If you use a device, how satisfied are you with the process of ordering replacement supplies for your sensors/sites that do not last their full standard duration?

    Home > LC Polls > If you use a device, how satisfied are you with the process of ordering replacement supplies for your sensors/sites that do not last their full standard duration?
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    42 Comments

    1. LizB

      I have never called for replacement infusion sets because I get 4 boxes every 90 days and have enough for when a site is not good. I also have very good luck with the Medtronic Guardian sensors and don’t often need a replacement. When I do, I can request it online and it’s very fast & easy. It can take several weeks before the replacement arrives but since I get 3 boxes/15 sensors every 90 days I have built up a supply of extras so I can wait.

      12 months ago Log in to Reply
    2. Ahh Life

      (~ā€¾āŒ£ā€¾)~ A rare, but gladly willingly acceptable, success story in the myriad maze and miasma of the multiple moving parts of the American medical system. This part actually works.

      The vendors, insurance, the medical establishment: they all seem to replace sensors reliably and responsibly. Or am I overlooking some obtuse vendor or bureaucrat here?

      12 months ago Log in to Reply
    3. mbulzomi@optonline.net

      Tandem and Dexcom have good replacement sites. Simple and Fast.

      1
      12 months ago Log in to Reply
      1. AnitaS

        I totally agree

        12 months ago Log in to Reply
    4. Sherolyn Newell

      I haven’t used the web sites for replacement, I always call. Omnipod is great. Dexcom, I will give a good. They replace sensors reliably, but last time I called, they asked lots of questions. I thought it would be a five-minute call, it was closer to 15.

      2
      12 months ago Log in to Reply
    5. Nevin Bowman

      I am satisfied, but I would rather they went the full duration and I didn’t have to deal with those issues. I have more issues getting supplies reordered than I do when they fail.

      1
      12 months ago Log in to Reply
    6. Mike S

      Wish Omnipod had a replacement site vs. having to call (which generally takes about 20 mins) Dexcom sensors I don’t worry about since I have a bit of a cushion with them, but they were good with replacing the transmitter the one time it failed early. (though that was a couple years ago, in the before times)

      12 months ago Log in to Reply
    7. Lawrence S.

      My biggest problem over the years has been with sensors and transmitters. Sometimes I get confused whether to go to Dexcom or Tandem for replacements, and am still not sure. I sometimes get into one company transferring me to the other. Once, both companies transferred me to the other. The other issue is the length of time it takes. It seems that the questions go on and on for lengthy periods. I keep myself very busy and don’t have time for long phone calls (especially when my cell phone drops calls mid-phone call, and I have to start all over). I never tried to replace supplies online. I’ll have to try it sometime.

      12 months ago Log in to Reply
    8. John Williamson

      For my dexcom very satisfied with U S Med. With infusion sets for my Tandem t slim VERY DISSATISFIED!

      12 months ago Log in to Reply
    9. Kim Rehtus

      I have occasionally needed replacement sensors for my Dexcom but have had others on hand that I could use while I waited for the replacement. The BIG issue was when my transmitter died 6 weeks early and I had to order a replacement. It took repeated phone calls, I had to ask to get expedited shipping, and I was without a CGM for almost a week. Since I wear my CGM 24/7, this was a very frustrating experience. I was very surprised by the lack of urgency from customer support!

      12 months ago Log in to Reply
    10. KCR

      Dexcom’s online form to report sensor problems makes it very easy!

      1
      12 months ago Log in to Reply
    11. Hieromonk Alexis

      Dexcom is always very responsive whenever a sensor needs replacement for whatever reason because they don’t deal with Medicare — they simply send a replacement free of charge, while the suppliers go strictly by the expiration dates and all the paperwork that Medicare requires.

      2
      12 months ago Log in to Reply
    12. Tom Caesar

      Deacom replacements are quick and easy, great customer support

      2
      12 months ago Log in to Reply
      1. Sue Martin

        I have found that too. DexCom has good customer service and has replaced a couple of sensors and a transmitter that stopped working.

        12 months ago Log in to Reply
    13. Hope Severa

      Abbott was not helpful at all in replacing freestyle libre monitors that didn’t last their stated duration.

      1
      12 months ago Log in to Reply
    14. TEH

      Ordering replacement sensors is easy on Medtronic’s Diabetes store. Open the app on the computer, click replacement, click where it was positioned and provide lot number. I usually get the replacement(s) in a week. Now about the need for replacements, at one point I was having a sensor fail one per box of 5. Thats 20%.
      Lately it has been like 1 per 2 or 3 boxes.

      12 months ago Log in to Reply
    15. Ken Raiche

      Admittedly I’m truly impressed with both Tandem and dexcom to resolve issues in a manner that’s somewhat stress free. The key to these positive experiences is two fold, be properly prepared with backup and provide as much information as possible.

      1
      12 months ago Log in to Reply
    16. Liz Avery

      I have issues with Medtronic sensors. Blood at site, and complete fails, Medtronic has throttled their on-line replacements to 3 for 90 days. This makes me dissatisfied as their product quality sucks. I answered ā€œa little dissatisfiedā€

      2
      12 months ago Log in to Reply
    17. connie ker

      I got exhausted from calling the customer service at Abbott, so just change the sensor as needed from the supplies that come by mail from US Medical Supply.

      12 months ago Log in to Reply
    18. Bob Durstenfeld

      I would prefer to order directly from the manufacturer and have them fill the after-market role. I do not like having to order CGM and pump supplies from third parties that really do not understand living with diabetes and the fact that their late shipments are life threatening.

      2
      12 months ago Log in to Reply
    19. Trish Seidle

      I am using the Freestyle Libre 2 and the OmniPod DASH and although I usually have to specify that they need to send it priority, I have gotten them right away. However, when my Omnipod insurance claim was denied because of a mix up, they could not send me a couple of extras because I am on Medicare.

      12 months ago Log in to Reply
      1. Louise Robinson

        Medicare regulations are a nightmare for those of us just trying to stay healthy!

        1
        12 months ago Log in to Reply
    20. Louise Robinson

      I answered “Neither” because, although I have been very SATISFIED with Dexcom replacing any sensor if it hasn’t lasted the full ten days, I am extremely DISSATISFIED with my ability to obtain a sufficient number of insulin pump supplies (infusion sets and cartridges) to manage my diabetes properly. I have been Type 1 since 1976 and am on Medicare. Last June, I began to have site absorption issues on day 3 of each site and approached my endo in July to change my RX to 40 infusion sets and 40 cartridges each 90 days rather than the 30 of each I had been receiving. Over 6 months later, I still am only getting 30 of each and have prolonged each site beyond its efficiently controlling my glucose levels so that I do not run out. That has meant supplementing my pumped basal and bolus insulin with insulin administered on Day 3 via syringe to keep my glucose in range. The Day 3 absorption issue doesn’t happen with every site but it is not related to any specific site location. I have always used multiple body sites (thighs, abdomen, hip/butt) and rotated them to avoid the development of scar tissue but 46 years with diabetes takes it’s toll. My endo’s case notes of 2 office visits haven’t been sufficient to obtain Medicare approval. I am in the process of changing endo in the hope of finding a practice with more expertise in dealing with Medicare. It’s very frustrating being held hostage by Medicare bureaucrats and bean-counters. I’m only trying to stay “healthy”.

      1
      12 months ago Log in to Reply
    21. Edward Geary

      Very satisfied, as of late, it took changing DME providers. Previously, vendors would routinely delay renewing authorization until the last minute resulting in my running out of supplies. Very frustrating and unnecessary and relative to CGM supplies potentially dangerous and patently reckless.

      1
      12 months ago Log in to Reply
    22. Natalie Daley

      This is a complex question that asks two things that may not have the same answer. Ordering CGM replacement supplies from the. Insurance-required distributor is automated, but wasn’t easy to set up. I had to have a sensor replaced twice because they got knocked off. The company took care of both fails immediately. Skin-tac does a good job of adherence, but the Libre 2 sensors can only be placed in a limited area in the back of the upper arm. This is un comfortable to sleep in and often in the way.

      12 months ago Log in to Reply
    23. Amanda Barras

      That’s a mixed bag!
      Medtronic – Very Satisfied
      Byram – Satisfied
      Edgepark – Very Dissatisfied

      1
      12 months ago Log in to Reply
    24. cynthia jaworski

      It rarely happens with my libe, unless I ram my shoulder into a doorway. Replacement has always been quick and pleasant

      12 months ago Log in to Reply
    25. George Lovelace

      Can’t remember the last Dexcom Sensor, sometime between 2009 and now but more than 2 years ago. To those having issues with Medicare, it’s probably the DME supplier (Edgypark or other)

      12 months ago Log in to Reply
    26. M C

      Reading the comments… I had no idea I could get the sensors that fall off prematurely replaced! I recently had one that had the craziest readings, and after 5 days of hoping it would fix itself, gave up and took it off. When I called Freestyle Libre they said they’d send a replacement and that I needed to send them back all parts of the packaging (sensor, cartridge, etc.). The replacement came fairly quickly, but the return envelope didn’t arrive until over 3 weeks later – Packaged the few parts I had kept to send back, only to receive that same day a nagging email message to send back the items. If they’d sent the return envelope with the new sensor, they would have had it 3 weeks ago. Just annoying to be nagged unnecessarily!
      Medtronic, over the years, has been good about replacing items, the few times it has been necessary, without the complications of ‘returning all parts’.

      12 months ago Log in to Reply
    27. Mary Halverson

      Dexcom Reps. are always helpful and fast.

      12 months ago Log in to Reply
    28. Janis Senungetuk

      Calling Dexcom to replace a transmitter that quit two weeks early resulted in a long phone call, answering many questions and eventually being told that there would be no replacement. Over the past year I’ve called both Tandem tech support and Dexcom for sensor replacement. Tandem support has been a better experience with Dexcom really depending on the knowledge of the tech answering my call.

      1
      12 months ago Log in to Reply
      1. Tracy Jean

        I have found the same. After arguing with a few bad reps, I now know to hang up and speak with someone else.

        12 months ago Log in to Reply
    29. Henry Renn

      In last year CCS has repeatedly confused reorder dates for G6 Sensors & reorder dates for Tandem infusion sets. They apply Medicare rules to the wrong dates. Creates hell for me. Even though I keep enclosed paperwork from all supplies received it has done little good until recently. Before that it didn’t seem that Type of supply, dates of shipping & logic applied. My medical provider states that she hears complaints & frustrations of others using other mail order/online med supply providers.

      12 months ago Log in to Reply
      1. ConnieT1D62

        See of you can switch to Byram as your supplier. I “fired” CCS as my supplier after I had similar issues of disorganized and inconvenient incompetence with CCS. I have not had any negative issues with Byram delivering supplies on a Medicare schedule since I switched.

        1
        12 months ago Log in to Reply
    30. Larry Martin

      Medtronic is good but after 3 online requests you have to talk to someone and they will grant it, but sometimes the wait is hours. Also the online requests take 6 weeks to be receive whereas it you talk to a rep on the phone it is frequently next day if you live near a UPS warehouse where they store them.

      12 months ago Log in to Reply
    31. Sherrie Johnson

      I deal directly with Dexcom as CCS medical supply does not do replacements Dexcom always right on nice people and fast

      12 months ago Log in to Reply
    32. Carol Meares

      Although I have found companies to be mostly reasonable about replacing supplies, the wait times on phone calls to initiate replacement can be extremely time consuming.

      1
      12 months ago Log in to Reply
    33. Kim Murphy

      I am satisfied with getting replacements. I only wish I could get my regular supplies it has been since January that I have been trying to get my Dexcom and my omnipod pod. They cost me $2200 with insurance and it is a huge undertaking. I wish the companies still sold them directly they were a little cheaper and it was one phone call not hours and hours on the phone with one person after another taking two months to get them.

      12 months ago Log in to Reply
    34. Bonnie Lundblom

      Very satisfied with Dexcom, whenever I’ve called them with problems they’ve had me talk to the “tech” department who each and every time have ended up sending me a replacement sensor.

      1
      12 months ago Log in to Reply
    35. Wanacure

      I was supposed to get 3 replacement sensors from Dexcom, but only received 2. Still, I rate them good and Byram Healthcare excellent. I’m on cheapest KP Medicare Advantage plan so I think I must co-pay additional $30 to $50 per month for Dexcom 6 supplies. But it’s worth it.

      11 months ago Log in to Reply
    36. Cheryl Seibert

      Very satisfied. Dexcom Live Chat Support is FANTASTIC, so sensor replacement is quick and reliable. I seldom have issues with infusion sets or cartridges, so I’ve only experienced Tandem’s replacement process a couple of times over the past 2 years. Still it was not time-consuming nor frustrating.

      11 months ago Log in to Reply
    37. Nicholas Argento

      I don’t run into this w pump, because a failure for me has been rare, and a have a little extra on those. For Dexcom, I now use the online replacement if they don’t last and the need is not urgent, because I don’t have to wait on the call line. They should replace anything that does not last at least 90% of the advertised time, because otherwise the person is off the device, which is dangerous and irritating. I have rarely gotten problems if I go through the process, but the phone is time consuming. Important to understand that the supplier generally will not replace defective products, because that should be the manufacturer, because it is a product defect, and not the fault of the supplier (Edgepark, CCS, Walgreens, ETC)

      11 months ago Log in to Reply

    If you use a device, how satisfied are you with the process of ordering replacement supplies for your sensors/sites that do not last their full standard duration? Cancel reply

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