16 Comments
For insulin pump users: Is your current pump still under warranty?
You must be logged in to post a comment.
© 2023 T1D Exchange. All Rights Reserved.
Omnipod 5 is provided under pharmacy rather than medical equipment.
Medicare only covers a pump once every 5 years, so I am on the last year which is not under warranty. Tandem does provide a refurbished pump however if something were to go wrong.
Good to know about the refurbished pump. Thank you.
I believe Medicare “extends” the warranty to 5 years. The pump manufacturers have to honor that. Whether or not, if your pump needs to be replaced even during the warranty phase, Tandem sends you a refurbished one.
Four years ago I upgraded my Medtronic 670G to the 770G while the 670 was still under warranty. Under Medtronic terms for the upgrade, the warranty carried over and then expired this past August. The 770 (now 780G) is only 2 years old. I am comfortable with using it for a couple more years even without the warranty.
Omnipod 5 doesn’t use a warranty. I answered no because of that. Previously, on a Tandem and every one of the other pumps I’ve used before that, I have always been under warranty while I was using them.
Yes I just got it in September. My old pump’s warranty ran out in August and it quit working in September. I was going to wait till the beginning of 2024 when the new mobi is set to be released to see if maybe the new mobi would be better for me, but since my slimx2 broke, I didn’t want to wait till 2024 to be without a pump. Go figure.
For a few more days… Warranty expires on October 25, but Tandem is supposed to be working on getting a new pump ordered ASAP after the current warranty expires.
My current, Tandem pump, is under warranty, but it took six months after warranty expired to finally get a replacement on my previous pump.
No
I had a call from Tandem that notified me my warranty was up, they sent a new pump with the support to transfer information. Great experience.
Mine ‘died’ 2 weeks before 5 years, they sent a replacement overnight and began a new 5 year warranty.
I use Insulet Omnipod Dash, warranty doesn’t really apply. I have had little issue getting a replacement if they become dysfunctional.
Our son’s pump warranty was up the end of May. We are anxiously awaiting the insurance company’s decision whether to cover the ILet.
Using a Medtronic 722 I got in 2007, so definitely not under warranty any more. Sure would be nice if Medtronic would open up their newest pump to DIY looping apps, as I would likely buy it then.
My Tandem Tslim x2 pump will be 5 years old in June 2024. As a person whose on Medicare I’m assuming that per comments above I’ll hear from them before my 5 years are done and they’ve been great to talk with about the pump so I can call them in late May to discuss.