17 Comments
Does the health care practice you see for your diabetes care have an online portal where you can message your provider?
You must be logged in to post a comment.
You must be logged in to post a comment.
Please check your inbox and verify your email in the next 24 hours.
Please select all that apply.
I have type 1 diabetes
I'm a parent/guardian of a person with type 1 diabetes
I'm interested in the diabetes community or industry
We will customize your stories feed based on what you select here.
2019 Publications
0 Stories Related2020 ADA
10 Stories Related2020 ADCES
0 Stories Related2020 ATTD
0 Stories Related2020 EASD
0 Stories Related2020 ISPAD
8 Stories Related2020 Learning Session
0 Stories Related2020 Publications
14 Stories Related2021 ADA
12 Stories Related2021 ADCES
0 Stories Related2021 ATTD
4 Stories Related2021 ISPAD
9 Stories Related2021 Learning Session
1 Stories Related2021 Publications
23 Stories Related2022 ADA
18 Stories Related2022 ADCES
4 Stories Related2022 ATTD
10 Stories Related2022 ISPAD
3 Stories Related2022 Learning Session
1 Stories Related2022 Publications
30 Stories Related2023 ADA
13 Stories Related2023 ADCES
2 Stories Related2023 ATTD
6 Stories Related2023 Learning Session
1 Stories Related2023 Publications
50 Stories Related2024 ADA
11 Stories Related2024 ADCES
1 Stories Related2024 ATTD
2 Stories Related2024 Learning Session
0 Stories Related2024 Publications
37 Stories RelatedADA
13 Stories RelatedADCES
2 Stories RelatedAdvocacy
24 Stories RelatedATTD
12 Stories RelatedBlood Sugar
4 Stories RelatedConditions
8 Stories RelatedCOVID-19
6 Stories RelatedEASD
0 Stories RelatedGeneral Publications
18 Stories RelatedGet Involved
11 Stories RelatedInsulin & Meds
17 Stories RelatedISPAD
1 Stories RelatedJournal of Diabetes
0 Stories RelatedLearning Session
3 Stories RelatedLifestyle
27 Stories RelatedLifestyles
1 Stories RelatedMeet the Expert
36 Stories RelatedMental Health
13 Stories RelatedNews
41 Stories RelatedOur team
25 Stories RelatedPartner Content
8 Stories RelatedPress Release
8 Stories RelatedQuestion of the Day
37 Stories RelatedResearch
90 Stories RelatedStories
22 Stories RelatedT2D
5 Stories RelatedTechnology
30 Stories RelatedUncategorized
5 Stories RelatedThis will only take a second...
Search and filter
I upload my Tnadem/Dexcom devices (they’re integrated) monthly. I send a message to the Endo practice letting them know the data is there. What I especially appreciate about the portal is that with my monthly data dups, I don’t need in-person appts. Saves me a boatload of time and effort. I’ll get a followup phone call appt on occasion, but then they have to do that so that insurance will continue to cover my insulin.
I belong to a hospital network where I have access to all of my doctors through their portal. Occaionally, I message my providers.
I use it I said often but truthfully sometimes a better choice. I get my labs via email from the lab so I always have them to compare to the prior month.
I use my primary’s and endo’s portals very frequently. I message them whenever I have a question or problem. I can check my labs, my chart, pay my bills, etc. it’s very handy and I don’t have to worry about waiting on hold or waiting for an answer.
I rarely, if ever, use the portal to message my provider about a health issue, but I often use it to ask for prescription renewals, schedule visits, check labs, and other routine aspects of my health care.
I have personal Work-Related email addresses for both my endocrinologist and my Diabetes Specialist Nurse (DSN), but I also have access to an online portal where I can check on appointments, blood test results, etc.
I answered yes, sometimes, but I get better results sending an email to the front desk staff for things like prescription refills.
I can call or send an email to the office.
The nurse practitioner in endocrinoloty is very welcoming toward online messages. She checks my pump history and answers promptly.
Yes my Endo and GP have portals. I have messaged my GP only. I get the blood test results from my Endo’s portal.
In clinic
Yes, MyChart. Up until February of this year I used it frequently, to ask my endo what labs were needed before 90 day appointments. I also used it to send my tconnect data just before our appointments in addition to any questions/subjects I wanted to discuss at the appointment. I also used it to ask my Diabetes Educator pump and sensor issues. In February the business side of the healthcare organization began charging for all staff/patient contact that required access to the patient’s chart. Before any messages are sent to staff I’m required to agree to pay appointment charges. Since my use of the on-line message system requires more than a generic answer, even requesting a prescription renewal can be charged an appointment fee. So far, I haven’t been charged.
I have a personal email for my endo.
My last three END’s worked for the same hospital system so all used MyChart/Epic. The middle doc said they preferred communicating via MyChart, it was even on their on-hold announcement repeatedly asking we send a message instead of waiting in their phone queue. But they had signs all over their office stating patients should ask any questions before leaving, so they didn’t have to use MyChart. My other two docs were/are normal about it; they or their MA or RN get back to me quickly. The only thing I don’t like is the system logs me off quickly, and they recently added 2FI, which is good for security but tiresome if you’re logging in over and over.
I only use it when I feel I have to. I am not comfortable having my medical information online. I feel it is too big a risk, if they get hacked which can happen.
My husband and I are using it increasingly because the nurses do not phone us back in a timely manner, but they do respond quickly to the portal questions and messages. Sometimes I have had to walk into the building and ask to see the nurse without an appointment if the question is urgent.
Getting into the system, fairly easy. Getting ANY response, even their standard non-responsive generic one(s), almost non existent. A precise, detailed question requires some kin of intelligent, meaningful response. Even acknowledging our messages, would offer some kind of false hope(s).