13 Comments
If your T1D health care provider offers an online patient portal, for which activities do you use the online portal? Please select all that apply.
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I am glad to see some physicians make use of portals. My primary care refuses to post anything – even appointments while my endo only does so after covering everything during my appointment. I wonder how many are like mine?
I try to limit messaging bc I think my providers are required to reply to every text. Do not know if there is a HIPPA regulation, a law or simply protocul of medical system.
My doctor and his team are amazing at responding to my messages. Can also access all test results like xrays not just labs.
I always use it to see my test results. I have used it 2x to do a telehealth appointment during high covid times (about a year ago I believe). I occasionally use it to message my provider, schedule appointments, or pay bills. I prefer paying right at the time of my appointment, but some offices don’t want the contact with my credit card (I am assuming) so they do not take payments at time of appointment.
prescriptions refills
Just to see lab results. They also post my next appointment. The portal allows messages but I sent one and it went unanswered. When I then called, the provider told me to call (not message) if I have a question. They are good about returning calls within 24 hrs.
I do all of the activities mentioned. When I switched to my new endo, the receptionist sent me a link for the portal and since then, all interactions have been virtual. I believe I’m getting better care because I routinely get follow up messages from the dr, via the portal, that are directly related to what we talked about. The portal must make it easier for her, which translates to better care for me and that makes me happy.
I order my prescriptions.
I don’t make appointments but I do check upcoming appointments.
While the portal offers many options, most are not implemented, like scheduling.
Refilling my prescriptions/medical devices.
I love the ability to send my endo a message! I also verify appointment times, check lab results, medical history (which quite often is inaccurate after 40 yrs with them, multiple electronic record upgrades, and the ER putting in inaccurate info). I have not had the need to schedule appointments on the portal, but this option is available.
Requesting new/refill prescriptions for insulin or supplies