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Does your T1D health care provider offer access to an online patient portal where you can access your medical records, contact your provider, pay bills, etc.?
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Yes, regularly. Mostly for upcoming appointments. But it was invaluable one time when I replaced pumps and all the ratios and equations were dead in the water and un-resurrect-able along with the pump. ( ͡ᵔ ͜ʖ ͡ᵔ)
I also check that what they write about me is correct. Last time I had grown 8″ but of course my BMI was great due to that!! Lol!
I had the opposite happen. The dietitian accidentally clicked my weight in kg instead of lb so my weight was listed as 2.2 times what it actually was. I contacted them quickly to correct it because I did not want an erroneous “morbidly obese” designation showing up in my medical records. Who knows what the insurance company would do with that information.
Yes…..BUT…unfortunately in our state, the portals are all stand alone….so doctor A has no idea what you are doing with doctor B
SO…I use the portal for the interaction with the specific practice.
It’s either good or bad depending. It’s really the only way to get in touch with office. Sometimes takes days for a response so can be frustrating
Yes. My T1D provider is at a local hospital. So, everything is on the hospital portal. And, all of my doctors, and different specialists can see all of my data.
Yes, and it’s why I slowly moved all my providers to that hospital network, for better coordination of care.
Other providers, pre-diagnoses, were not using that records system, and so transferring records/tests/history was an absolute pain. Shouldn’t be this difficult!
My T1D health care provider DOES offer access to an online patient portal where you can access your medical records, contact your provider, but I use it infrequently.
I generally use the patient portal to check what any blood tests that I’ve had done have revealed.
I have personal email addresses for my endocrinologist, diabetes specialist nurse, etc. which I use to contact them if I need to.
Yes, but we use it only to obtain a script refill when in between visits.
My last 3 endocrinologists have used the same portal; it’s fine for paying a bill or checking an appt date. But I dislike the fact that messages sent to my doc or their staff is not private. Other physician offices or hospital depts (in many hospitals, in many states) who use this EMR system are able to view messages not expressly meant for them. While most of the thousands of employees within this massive group of hospitals & clinics would never bother to go into my chart, the fact that they are allowed to is worrisome. Using this portal, a friend had one doc read a msg that had been addressed to ANOTHER doc, and let’s just say it created a long-term, painful problem for her.
What makes you thing ALL the Doctors or Doctor offices using the service can read all your messages? And if that’s the case then why does the system require me to not only specify which Doctor’s office, but specify which Doctor I’m sending the message to?
I have never seen or heard anything from any of my Doctors offices mentioning anything in a message I’d sent to another Doctor even when in that message I had asked that Doctor to mention the question or concern to one of my other doctors in the same office.
Mark, I know they can because my spouse works for this hospital group, and he confirmed he has access to messages of any patient in the system. I also checked with my END’s office, who agreed.
My medical group has a patient portal, but it’s really only good for emailing my doctors and paying bills. It claims to post medical records, but the most recent ones on mine are from 2020! It’s really a terrible platform. I’ve seen others that are much more robust.
My endocrinologist does not have a portal, but other of my doctors do. Of the two or three different systems from those doctors that have a portal, only one is super hard to use.
But, none to figure out at the endo… so really easy! ;p (jk)
Yes, andI’ve used it often to contact my endo and Educator with questions.Until recently I was getting a response to a question by the next day. Now the HMO has put up another layer of “physician guardians” and too often the first reply is from staff who haven’t glanced at my medical records or at least their action/answers indicate that they have no knowledge of my medical history. My primary physician is with a different healthcare organization and that makes it my responsibility to coordinate communication re. lab test results and Rx. I’m definitely not happy about that and have let them know that they need to make an effort to communicate with each other.
I used to use it a lot, unfortunately they changed it and now it doesn’t work anymore.
I see a small time neighborhood doctor just a few miles from my place. He doesn’t even have email, everything’s done over the phone.
I use it regularly but the results of my tests are not put up on there. I like to have access to my results so that when I am visiting another place I can call that information up for a new or temporary doctor or care provider when needed.
I’m hoping to use it more often after getting a newer more powerful, more secure electronic device and connection.
His medical association keeps the records, but if I went to a Hospital in California, your local medical staff/ doctor cannot review their records. So much for electronics records!
Yes, I use it regularly, but it is quite poor for viewing medical records (my provider tells me to look at her notes, but they don’t seem to be available to me). I mostly use it to pay bills, message my provider, video telehealth appointments and print out lab request forms.
I really don’t like using the online portal, but it seems to be the only way I can contact my endo or get my lab results. It’s very frustrating to use it though!