The last time you had to call customer service for something T1D device related, how long did you stay on the phone for with them? - T1D Exchange

The last time you had to call customer service for something T1D device related, how long did you stay on the phone for with them? - T1D Exchange

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- 2 hours, 46 minutes ago
  
  Ahh Life likes your comment at
  The last time you had to call customer service for something T1D device related, how long did you stay on the phone for with them?
  My time includes a fair amount of music appreciation time.
- 2 hours, 47 minutes ago
  
  Ahh Life likes your comment at
  The last time you had to call customer service for something T1D device related, how long did you stay on the phone for with them?
  I often call customer service regarding my T1D supply orders, also Dexcom regarding sensor failures. Unfortunately, they have many questions that have to be answered. There seems to be little regard for my time, as I am very busy, and don't have time to waste on the telephone. I said 15 - 20 minutes. But, it is often more time, and seldom less time. But, always more time than I can afford to give.
- 3 hours, 52 minutes ago
  
  Gerald Oefelein likes your comment at
  The last time you had to call customer service for something T1D device related, how long did you stay on the phone for with them?
  I was on hold with Dexcom for over a half hour, after being transferred by Tandem tech. The Tandem tech supervisor had already spoken with Dexcom , explaining the reason for the call was incorrect information provided by Tandem tech regarding a G6 sensor . When I finally spoke with Dexcom it was a very long cross-examination with repeated accusations of user error. Dexcom had already been provided with the reason for the sensor replacement, the lot number, etc, for the sensor and my contact information, yet they insisted that I answer their numerous questions and accusations. It was a very lengthy, unpleasant experience that makes me question my continued use of their devices.
- 4 hours, 42 minutes ago
  
  John Barbuto likes your comment at
  The last time you had to call customer service for something T1D device related, how long did you stay on the phone for with them?
  I often call customer service regarding my T1D supply orders, also Dexcom regarding sensor failures. Unfortunately, they have many questions that have to be answered. There seems to be little regard for my time, as I am very busy, and don't have time to waste on the telephone. I said 15 - 20 minutes. But, it is often more time, and seldom less time. But, always more time than I can afford to give.
- 14 hours, 9 minutes ago
  
  Sandra Norman likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I always enjoy reading your responses. I love your phrase "uncertainty aversion." It applies to so many choices with T1D and life in general.
- 17 hours, 35 minutes ago
  
  lis be likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I always prebolus unless I am on the low side with sugar level. If I am below 90, I usually wait until a few minutes (5-15 minutes) after starting to eat.
- 17 hours, 35 minutes ago
  
  lis be likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  Almost always unless my bg is low
- 18 hours, 22 minutes ago
  
  ConnieT1D62 likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I take insulin moments before I eat, unless I see that my glucose is rising.
- 18 hours, 24 minutes ago
  
  ConnieT1D62 likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  Same with me
- 1 day ago
  
  KarenM6 likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I always enjoy reading your responses. I love your phrase "uncertainty aversion." It applies to so many choices with T1D and life in general.
- 1 day, 2 hours ago
  
  Judy Sabol likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  Almost always unless my bg is low
- 1 day, 2 hours ago
  
  Judy Sabol likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I always prebolus unless I am on the low side with sugar level. If I am below 90, I usually wait until a few minutes (5-15 minutes) after starting to eat.
- 1 day, 2 hours ago
  
  atr likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I almost always pre-bolus. Between 15-45 minutes before eating with Humalog. I find in the morning I need to pre-bolus 45 minutes before I eat to avoid major spikes. As I've gotten older I find in the morning my insulin is poorly absorbed unless I move around a bit.
- 1 day, 2 hours ago
  
  atr likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I almost always get my insulin in before I eat but I have difficulty getting my insulin in 20-30 minutes before eating. That would be a lot more helpful in keeping my spikes from meals down.
- 1 day, 2 hours ago
  
  atr likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I always enjoy reading your responses. I love your phrase "uncertainty aversion." It applies to so many choices with T1D and life in general.
- 1 day, 3 hours ago
  
  Kathy Hanavan likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I almost always get my insulin in before I eat but I have difficulty getting my insulin in 20-30 minutes before eating. That would be a lot more helpful in keeping my spikes from meals down.
- 1 day, 3 hours ago
  
  Kathy Hanavan likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  I always enjoy reading your responses. I love your phrase "uncertainty aversion." It applies to so many choices with T1D and life in general.
- 1 day, 3 hours ago
  
  Marty likes your comment at
  If you wear a retainer or mouthguard at night, do you take it out to treat a nighttime low?
  Though I wear neither, I answered yes because I wear a BiPap mask and do take it off to treat lows!
- 1 day, 3 hours ago
  
  Marty likes your comment at
  If you wear a retainer or mouthguard at night, do you take it out to treat a nighttime low?
  I don’t wear either but I use a CPAP mask which I have to remove
- 1 day, 3 hours ago
  
  Marty likes your comment at
  How often do you pre-bolus (a bolus you complete BEFORE you eat)?
  Almost always unless my bg is low
- 1 day, 20 hours ago
  
  beth nelson likes your comment at
  If you wear a retainer or mouthguard at night, do you take it out to treat a nighttime low?
  I don’t wear either but I use a CPAP mask which I have to remove
- 2 days ago
  
  KarenM6 likes your comment at
  What is your go-to for treating low glucose?
  Glucose tablets
- 2 days ago
  
  Sheri Marcus likes your comment at
  What is your go-to for treating low glucose?
  Skittles
- 2 days ago
  
  Sheri Marcus likes your comment at
  What is your go-to for treating low glucose?
  Glucose tabs, Smarties, Mini-raisin packs, Mini Kind bars, a few grapes; sometimes several peanut butter filled pretzels
- 2 days, 13 hours ago
  
  Janis Senungetuk likes your comment at
  What is your go-to for treating low glucose?
  Glucose tabs, Transcend gels (15 or 8 gms), candy corn, honey, maple syrup, fruit juice, good ‘n plenty—in other words, it depends on where I am, what I’m doing, and what’s available.
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The last time you had to call customer service for something T1D device related, how long did you stay on the phone for with them?

How often do you pre-bolus (a bolus you complete BEFORE you eat)?

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